Floor Manager

Floor Manager – Job Description (The Dawson, Chicago)

Overview

The Floor Manager at The Dawson is responsible for overseeing front-of-house (FOH) operations, ensuring exceptional guest experiences, and maintaining high service standards in a fast-paced, upscale dining environment known for craft cocktails and wood-fired cuisine.

Key Responsibilities

Guest Experience & Service

• Lead the dining room during service to ensure top-tier hospitality and guest satisfaction
• Interact with guests (“touch tables”) and resolve complaints promptly
• Monitor wait times, reservations, and seating flow to optimize service

Staff Supervision & Leadership

• Supervise hosts, servers, bartenders, and support staff
• Conduct pre-shift meetings (review menu, specials, service notes)
• Train, coach, and motivate team members to maintain service standards
• Enforce company policies and maintain team accountability

Operations Management

• Oversee daily floor operations including service pacing, cleanliness, and ambiance
• Coordinate with kitchen (BOH) to ensure smooth service execution
• Assist with scheduling, staffing levels, and shift coverage

Financial & Administrative Duties

• Handle opening/closing procedures (cash handling, drawer counts, reconciliation)
• Audit staff timekeeping and ensure compliance with procedures
• Prepare daily reports and shift recaps

Compliance & Standards

• Maintain health, safety, and sanitation standards
• Ensure the restaurant meets brand and hospitality expectations
• Support inventory awareness and operational efficiency

Required Skills & Qualifications

• High school diploma or general education degree (GED) required.
• 3 plus years’ experience in food & beverage and hospitality industries required.
• 1 year of restaurant management experience required.
• ServSafe Food Handlers Certificate and BASSET Certificate
• Strong leadership and team-building ability
• Excellent communication and problem-solving skills
• Ability to thrive in a fast-paced, high-energy environment
• Customer-first mindset with a passion for hospitality
• Flexible schedule (nights, weekends, holidays required)

Compensation & Benefits

• Base Salary Range: $70,000-$75,000 commensurate with experience.
• Health & Wellness: Medical, prescription, dental, vision, health savings account (HSA), employee assistance program (EAP), accident, critical illness, hospital indemnity, and pet insurance benefits. The company contributes $350 per month toward employee-only medical coverage and pays 100% of employee-only premiums for the Dental Low Plan and Vision Plan.
• 401k Program with Match: Company matches $1 for $1 up to $1,000 per calendar year.
• Paid Time Off: 3 weeks paid vacation
• Paid Sick Leave: 1 week paid sick leave
• Dining: Generous dining benefit discounts across Gage Hospitality Group restaurants.

How to Apply

To be considered, please submit a current resume with your application.

Gage Hospitality Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Gage Hospitality Group will provide reasonable accommodations for qualified individuals with disabilities.