Customer Service Assistant
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide product information and troubleshooting support to customers.
- Document customer interactions and feedback accurately in our database.
- Assist with processing orders, returns, and exchanges effectively.
- Collaborate with team members and other departments to resolve customer issues.
- Identify recurring customer issues and contribute to creating solutions or process improvements.
- High school diploma or equivalent; additional education in customer service or related fields is a plus.
- Proven experience in a customer service role or similar position.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using computers and customer service software.
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