General Manager - Exterior Restoration
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
- We are the nation’s largest ServiceMaster franchise company with 19 locations and growing across US
- The culture! We work together – openly and cross-functionally because it enables us to build relationships, learning together and winning as a team.
- Great Benefits! We offer medical, dental, vision, 401(k), along with other supplementary plans. Our PTO package helps you have that work/life balance.
- Restoration industry is growing rapidly and so are we!
- We have year-round work that’s steady and consistent.
- Lead and manage all exterior restoration projects within the pilot market from assignment through completion.
- Ensure strict adherence to insurance carrier and TPA requirements related to exterior damage evaluation, estimating, and photo documentation.
- Prepare, review, and manage exterior estimates, ensuring scope accuracy, pricing integrity, and defensibility.
- Source, vet, and manage subcontractors across exterior trades including roofing, siding, gutters, windows, and related exterior repairs.
- Schedule, monitor, and evaluate subcontractor performance to ensure quality, safety, and timeliness.
- Maintain job cost controls and review project financials to ensure profitability and margin targets are met.
- Serve as the primary escalation point for exterior-related claim, quality, or documentation issues.
- Coordinate closely with internal teams to ensure clean handoffs between interior and exterior scopes of work.
- Ensure customer satisfaction and minimize disruption caused by exterior construction activities.
- Establish and document standardized processes, documentation practices, and quality controls to support future scalability.
- Ensure compliance with all company policies, safety procedures, and applicable local and state regulations.
- Maintain required licenses, certifications, and qualifications necessary to perform exterior restoration work in the market.
- High School Diploma or equivalent; (College coursework or degree in Construction Management or a related field a plus).
- Minimum of 7 years of experience in exterior construction, roofing, or insurance restoration.
- Direct experience managing exterior-only insurance repair projects
- Prior experience in a leadership or operations role within a roofing or exterior restoration business preferred.
- Must be able to serve as, or qualify as, a roofing license qualifier in the State of Illinois.
- Valid Driver’s License
- HAAG Certification or equivalent exterior damage evaluation training preferred.
- Strong working knowledge of insurance carrier and TPA documentation and photo requirements.
- Proficiency with Xactimate or similar estimating software.
- Strong organizational and time-management skills.
- Detail-oriented with a focus on documentation accuracy and compliance.
- Ability to work independently in a pilot-stage environment.
- Strong communication skills with customers, subcontractors, and internal stakeholders.
- Ability to analyze job costs and make decisions to protect profitability.
- Ability to manage multiple projects simultaneously.
- Ability to conduct customer and subcontractor discussions professionally.
- Ability to perform basic mathematical calculations and financial reviews.
- Ability to complete required documentation and reporting accurately.
- Ability to lift up to 70 pounds.
- Ability to access roofs and exterior elevations safely.
- Ability to see, hear, and communicate clearly.
- Body position abilities include: Standing, walking, climbing ladders, sitting, crouching.
- Body movement abilities include: Bending, reaching, lifting, carrying, and driving
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