Collision Estimator

Job Description

Job Description

We are seeking a dedicated and skilled Estimator to join our Collision team. In this role, you will play a crucial part in the efficient and timely repair of vehicles through the Collision Center. The ideal candidate will be able to effectively communicate with customers and insurance companies for a smooth and transparent repair process. A strong background in collision repair is a must.

Responsibilities

• Greet customers with a smile.
• Obtain customer and vehicle information.
• Report/document all vehicle symptoms and damage as described by the customer.
• Prepare a preliminary estimate with cost of labor/parts.
• Work with insurance and adjusters to get preliminary estimates approved.
• Explain repair plans, timelines, procedures, rentals, etc to customers and schedule jobs for repair.
• Order parts through CCC {Collision Link), Parts Trader, LKQ/Keystone website, calling dealer, etc.
• Assist technician with tear down of vehicle for writing initial supplement after job comes in for repair.
• Submit supplement to insurance with proper pictures and notes.
• Communicate with the shop manager timeline, workload, and vehicle progress, etc.
• Follow repair to make sure tech has all they need and update the customer with progress.
• Conduct follow-up inspections and verify repairs have been completed to ensure safety and quality standards have been met before returning to the customer.
• Maintain detailed records of estimate, repair order, supplement needs and insurance communication to finalize invoice/estimate.
• Collect any insurance check and customer deductible, if applicable.
• Walk out with the customer to look at their repaired vehicle and thank them for their business.
• Assist with quarterly inventory.
• Other assigned tasks as needed. (answering phones, etc.)

Requirements

• Proven experience in automotive collision or a related field.
• Strong attention to detail with ability to perform under pressure.
• Excellent teamwork skills.
• Strong problem-solving skills and the ability to troubleshoot effectively.
• A commitment to safety practices in the workplace.
• Ability to work flexible hours as needed to meet project deadlines.

Join us as we strive for excellence in automotive collision while providing exceptional service to our clients. Your expertise will be valued as we work together towards our goals.