Director - quality assurance regulatory compliance

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Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job Overview And Responsibilities

The Director - Quality Assurance & Regulatory Compliance manages the Quality Audit, Regulatory Standards and Fuel Technical teams within Technical Operations. Accountable for the identification, monitoring and reporting of critical Quality and Regulatory program objectives to the Managing Director CASS (Continuing Analysis and Surveillance System) for dissemination to the CASS Review Board and FAA leadership. Responsible for conducting system / process evaluations within Technical Operations, external suppliers, and the United Repair Station to measure the performance of United's inspection program including maintenance, preventive maintenance, and alterations.

The Quality Assurance function and its basic requirements are mandated by 14 CFR 121.373. This role is considered a critical safety function within an Air Carrier’s Safety Management System (SMS) and one that must be supported by a clearly identified leadership position accountable for that function. The nature of this role is steeped in regulation and highly detailed guidance and standards but one that merits consideration of how improved access to information and data analytics can help identify risk, focus resources, and yield more consistent, durable, and sustainable outcomes.

• Directs the Quality Audit, Regulatory Standards and Fuel Technical team within Technical Operations.
• Accountable for the identification, monitoring and reporting of critical quality and regulatory program objectives to the Managing Director CASS for dissemination to the CASS Review Board and FAA leadership.
• Conducts system / process evaluations within Technical Operations, external suppliers, and the United Repair Station to measure the performance of United's inspection program including maintenance, preventive maintenance, and alterations.
• Validates compliance with regulatory and industry standards, assures corrective actions for noncompliance, and identifies opportunities to improve organizational policies, procedures, and processes.
• Oversees monitoring, incorporation and validation of Airworthiness Directive and other rulemaking activity.
• Maintains oversight and administration of the Fuel Technical Program including the associated user manual.
• Responsible for numerous sections of the General Maintenance Manual (GMM) and has oversight responsibility for remaining Technical Operations policy and procedures.
  
  

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4+ years of relevant work experience.
• Aviation management, engineering, or a related field.
• Hold an FAA Aircraft and Powerplant (A&P) certificate, with demonstrated experience in line maintenance and /or heavy maintenance operations.
• 10+ years of related regulatory / quality assurance program experience within FAA part 121 air carrier operations
• Hands-on involvement in auditing, compliance monitoring, and CASS program implementation to ensure continuous airworthiness and regulatory adherence.
• In-depth knowledge of FAA part 121 regulations.
• Ability to develop, implement, and oversee quality assurance strategies that ensure compliance with safety standards and reporting of defects or unairworthy conditions to the FAA.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.
  
  

What will help you propel from the pack (Preferred Qualifications):

• Master's degree or related experience.
• Advanced certifications such as FAA Aviation Safety Inspector credentials or specialized training in SMS.
• Experience in major airline environments, including oversight of evaluation programs, hazard identification, risk mitigation, and integration with broader SMS frame worth under part 121.
  
  

The base pay range for this role is $155,895.00 to $202,960.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.