Client Project Manager Ops - West

Job Description

Job Description

Description:

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Schedule: Must be willing to support clients in Mountain and Pacific Time Zones.

Position Overview

The Client Project Manager owns & executes critical projects in support of Paylocity’s largest, most complex, and highest revenue clients. The Project Manager engages with the Client, Executive Account Manager, Client Service Manager and internal partners to ensure they have a complete understanding of the client’s business challenges and will work out unique solutions to resolve those issues. They report to the Client Services Director and engage with the Client Services Manager to prioritize and execute projects and involve necessary internal stakeholders. This role requires proficient technical skills, attention to detail, strong sense of urgency, and comprehensive knowledge of our full Paylocity product suite. This role requires a combination of project management, product & system understanding, and client-facing responsibilities.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Efficiently manage projects using a combination of Microsoft OneDrive, Microsoft SharePoint, and Taskray
• Define project scope, develop project plans and track and report out on progress
• Gain an understanding of typical client business challenges and objectives and map Paylocity features/benefits to address these needs
• Resolve a range of operational issues which impact regular Paylocity system usage on behalf of the client
• Provide exceptional customer service to internal and external clients
• Partner with necessary internal stakeholders to accomplish projects timely
• Develop strong internal relationships with Sales, Client Services, and other Paylocity divisions to drive solutions that improve client satisfaction and meet client expectations
• Partner with Client Services Manager, Executive Account Manager, & Client Service Director to coordinate internal and external client teams to ensure that major project objectives are clear, roles and responsibilities are assigned, and timelines are met. Report ongoing progress to client's senior leadership.
• Assist with quarterly business review process for each client in partnership with large client leaders
• Identify any roadblocks on the projects & propose risk mitigation strategies
• Identify HR, Finance, and/or IT opportunities and efficiencies that can be solved with Paylocity products or HCM solutions
• Serve as a strong advocate for clients by representing their needs and requirements to internal stakeholders. Provide feedback to the relevant teams on client preferences, feature requests, and market trends and see through execution.
• Identify opportunities for automation, product, and process improvement
• Lead client calls to report on project task deliverables
• Position will require travel to client up to 50%
• Stay updated on industry trends, regulations, and best practices related to human resources, payroll, and benefits administration. Share relevant insights and knowledge with clients to help them stay ahead in their respective industries.
• Other duties as designated by Client Services Directo

Education and Experience

• Bachelors degree or equivalent education and experience required
• 5-7 years project management or technical account management experience required
• Previous client services & client-facing experience required
• Excellent Project and Time Management skills required
• Ability to multi-task and frequently change priorities
• Previous HCM or payroll service bureau experience strongly preferred
• Advanced skill set in Microsoft Excel (Vlookup, etc.)
• Proven system knowledge on majority of Paylocity HCM suite preferred.
• Ability to convey information clearly and persuasively
• Excellent soft skills to interact with C-Level executives
• Previous experience with product training and instructional design preferred.
• Ability to influence stakeholders without authority to get deliverables completed

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $64,400 - $119,600/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via