Service Administrator - 26-00319

Job Description

Job Description

Job Title: Service Administrator
Location: Elk Grove Village, IL
Job Type and Duration: Direct Hire
Pay range: $50,000 - $60,000

Billing & Invoicing

• - Prepare, review, and issue accurate client invoices in a timely manner in accordance with contract terms and work orders.
• -Process and reconcile billing for service calls, maintenance agreements, and project completions.
• -Coordinate with field technicians and project managers to gather job completion data required for invoicing.
• -Investigate and resolve billing discrepancies or client disputes promptly and professionally.
• -Maintain up-to-date billing records and ensure all transactions are accurately entered into the accounting or service management system.

Collections & Accounts Receivable

• -Monitor accounts receivable aging reports and proactively follow up on outstanding -balances.
• -Contact clients via phone and email to facilitate timely payment of overdue invoices.
• -Collaborate with the finance team to escalate delinquent accounts and support collection proceedings where necessary.
• -Process incoming payments and apply them accurately to client accounts.
• -Prepare weekly accounts receivable status summaries for management review.

General Administrative Support

• -Manage and maintain accurate records in the service management and CRM systems (e.g., work orders, service agreements, customer contacts).
• -Coordinate scheduling support for service calls and preventive maintenance visits in collaboration with dispatch.
• -Assist with preparation of service agreements, contract renewals, and proposals.
• -Handle incoming calls and correspondence, routing inquiries to appropriate team members.
• -Support onboarding of new service agreement clients, including account setup and welcome communications.
• -Maintain organized digital and physical filing systems for contracts, invoices, and client documents.
• -Assist management with special projects, data entry, and process improvement initiatives as needed.

Qualifications

• -High School Diploma or GED
• -Minimum 2 years of administrative experience, preferably in a service, construction, or field-operations environment.
• -Prior experience with billing, invoicing, or accounts receivable strongly preferred.
• -Experience generating and presenting reports using software tools or spreadsheets.
• -Background in HVAC, mechanical, electrical, or facilities management industries is an advantage.

Company Description

ESPO Engineering, established in 1965, is a premier Technical Recruiting and Staffing firm.

ESPO employees may enjoy a full range of benefits from 401(k), Premium Health Insurance, Dental, Disability, Direct Deposit, PTO time and Holiday Pay. Apply now and see why so many professionals choose ESPO to help advance their careers.
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Company Description

ESPO Engineering, established in 1965, is a premier Technical Recruiting and Staffing firm. \r\n\r\nESPO employees may enjoy a full range of benefits from 401(k), Premium Health Insurance, Dental, Disability, Direct Deposit, PTO time and Holiday Pay. Apply now and see why so many professionals choose ESPO to help advance their careers. \r\nView jobs: