ServiceNow ITOM Technical Consultant

Our client, an IT Consulting firm specializing in Digital Transformation services, are hiring a ServiceNow ITOM Technical Consultant to join the team on a contract basis in Chicago, IL. The successful candidate will be responsible for designing, implementing, and managing ITSM and ITOM processes, while promoting best practices to enhance business alignment and operational efficiency.

Responsibilities

• As the ServiceNow ITOM Technical Consultant, you will develop and implement IT strategies to drive ITSM and ITOM adoption.

• Lead architectural design efforts and oversee a high-performing technical team.

• Build and maintain strong relationships to promote knowledge sharing and collaboration.

• Create and execute a strategic roadmap for ITSM excellence.

• Advocate for ITSM and ITOM best practices, covering Incident, Problem, Change, Request, Enterprise Monitoring and CMDB.

• Track service performance metrics and drive continuous process improvements.

• Ensure adherence to IT governance, risk management and security policies.

• Provide technical leadership in ITSM/ITOM tool integration and development.

• Mentor and support service and process managers in ITSM and ITOM principles.

Skillset

• Experience mapping infrastructure components to business and technical services.

• Strong expertise in ITSM frameworks.

• Extensive hands-on experience with ServiceNow and SolarWinds.

• Proficiency in key technologies such as Web Services, LDAP, and JavaScript.

• Ability to advise on technical solutions and best practices with a consultative approach.

• Proven track record in leading process improvements and organizational change initiatives.

• Deep knowledge of customer service, contact center operations, and next-generation technologies.

• Excellent communication skills.

• Strong presentation, time management and teamwork abilities.

Interested? Apply Today!

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