Motor Sports Service Advisor / Warranty Administrator

Job Description

Job Description

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Provide Exceptional Customer Service 100% of the time (promptly answering phone calls and greeting customers professionally)
• Greet customer at vehicle and complete pre service vehicle inspection with customer
• Note all customer concerns and associate with job line on repair order
• Obtain the customers written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
• Consult with technicians about needed repairs and customer concerns when the repair order is dispatched.
• Look up labor times and communicate with parts department for accurate job estimates
• Schedule appointments and manage customer expectations based on work schedule and parts availability
• Promptly contact customers with service estimates by phone call and/or text message
• Complete post service inspection after work is completed before customer pick up
• Verify all documentation is correct (vehicle and customer information) and description of cause and correction is correctly notated on all repair orders.
• Facilitate customer pick up and drop off / Deliver the right vehicle in perfect condition every time.
• Check the Parts Department for parts for work in progress on service repairs
• Check for open recalls for vehicles in for service (vehicle history report every time)
• Review Lightspeed declined service reports and recontact customers for declined work
• Follow up with customers to ensure complete customer satisfaction of repair completed or concerns addressed.
• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follow up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed .
• Files and maintains all service records as required by the warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with any clerical needs as directed by the Fixed Operations Manager or the Controller.
• Complete all Manufacturer and dealership training.
• Achieve CSI scores and reviews goals by Senior Management
• Other duties as assigned

• Prior service writer or technician experience preferred.
• Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
• Proficient in basic math and writing skills.
• Excellent cash handling skills.
• Excellent troubleshooting skills.
• Proven customer service track record or obvious desire to provide next level customer service.
• Comfortable in a high paced, competitive environment (all while actually ENJOYING your job!!!).
• Pass drug testing, background investigation/interview and pre-employment assessment.

• Competitive Pay Plan in all Roles at OWEN MOTOR SPORTS, INC.
• Medical / Dental / Vision / Simple IRA / Disability and Life Insurance / Paid Vacation and Holidays
• Internal Promotion Opportunities and Ongoing Training
• Employee Discounts