CSA Digital Operations Business Relationship Manager

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this role

We are seeking an experienced and highly motivated Digital Operations Leader (Business Relation Management BRM Role) to join our CSA North America HVAC Digital team. The successful candidate will be responsible for managing Operations and Logistics and working with the broader digital organization to evolve digital capabilities that support end-to-end operational processes across Carrier, North America. This role partners closely with Supply Chain, Logistics, Warehousing, Finance, Customer Service, and Digital to ensure SAP enabled processes are efficient, scalable, and aligned with business outcomes.

The role will lead operational process design, system enhancements, and issue resolution across SAP ECC (required) environments, with exposure to SAP S/4HANA (nice to have) as part of ongoing modernization efforts. The ideal candidate brings a strong blend of operational knowledge, SAP expertise, and digital execution leadership.

Key Responsibilities

Digital Operations & Logistics Enablement

• Own and support digital solutions that enable logistics, warehousing, inbound/outbound fulfillment, inventory visibility, and order to ship processes across the network.
• Serve as the primary digital partner for logistics and operations stakeholders, translating business needs into system and process requirements.
• Drive continuous improvement of operational KPIs such as order accuracy, fulfillment cycle time, inventory availability, and exception management.

SAP ECC Ownership

Act as a subject matter expert for SAP ECC logistics and operations processes, including (but not limited to):

• Order management and fulfillment
• Inbound and outbound logistics
• Warehouse and inventory processes
• Master data dependencies impacting operations
• Partner with ERP and technical teams to design, test, and deploy configuration changes, enhancements, and fixes.
• Provide high-level oversight for UAT, defect triage, and go live readiness for operational SAP changes.

Cross Functional Leadership

• Coordinate across Supply Chain, Logistics, Customer Service, Finance, IT, and external partners to deliver integrated operational solutions.
• Drive alignment between digital tools, operational workflows, and standard work practices.
• Proactively identify gaps, risks, and dependencies across people, process, and technology.
• Execution & Governance
• Provide oversight into initiatives from intake through delivery, ensuring scope, timeline, and outcomes are clearly defined and tracked.
• Establish operational governance, documentation, and standard processes to support long term sustainability.
• Provide clear communication and status updates to business and digital leadership.

Required Qualifications

• Bachelor’s degree
• 5 + years of strong hands-on experience with SAP ECC, specifically supporting logistics and operational processes.
• 3 + years of demonstrated experience working with logistics, operations, and/or supply chain teams.

Preferred Qualifications

• Bachelor’s degree in Business, Supply Chain, Information Systems, Engineering, or a related field.
• Experience with SAP S/4HANA or participation in ECC → S/4 transformation programs.
• Familiarity with related tools such as WMS, TMS, EDI, or inventory reporting platforms.
• Experience working in large, matrixed organizations with multiple business units or regions.
• Background in continuous improvement, Lean, or operational excellence initiatives.
• Support transition planning and readiness activities related to SAP S/4HANA, including process harmonization and data readiness.
• Contribute operational perspective to S/4 design discussions to ensure future state logistics processes are scalable and efficient.
• Proven ability to translate operational needs into digital and system requirements.
• Experience leading cross functional initiatives in complex enterprise environments.
• Digital operations leadership
• Business Relationship Management
• Strong execution and problem-solving skills
• Clear communicator and trusted business partner
• Comfortable operating between strategy and day to day operations

Pay Range

The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability : Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate . The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected] . We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 15 April 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice .

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.