IT Support Tech 2

Job Description

Job Description

Job Description : The IT Support Tech 2 works in conjunction with the IT Team and HIT Vendor to manage access and utilization of SCCP’s network, servers, information systems, and IT resources.

ROLE AND RESPONSIBILITIES

• Work in conjunction with the HIT Vendor to manage access and utilization of SCCP’s network, servers and information systems, and IT resources

• Support the installation, configuration, and maintenance of computers, workstations and/or other related equipment and devices as needed.

• Utilize SCCP’s ticketing system for addressing IT issues.

• Perform basic problem solving and assistance on various software applications and hardware systems for SCCP employees.

• Perform routine IT technical assistance and maintenance duties.

• Support proper upkeep of IT systems.

• Assist in maintaining and updating data systems.

• Onboard/Offboard employees/Third Party Vendors.

• Assist with the implementation of new technology projects with moderate scope and impact.

• Interact with staff to optimize workflow efficiency.

• Work with the IT Team to ensure an accurate and up-to-date inventory/log of all SCCP IT resources/assets in compliance with SCCP policies.

• Provide individual instruction and/or training to employees on new or updated technologies and policies.

• Support SCCP’s Change Management Process in conjunction with the IT Team, HIT Vendor, and the Information Security Management Oversight Committee.

• Support SCCP’s Risk Management Program.

• Support the implementation, monitoring, and auditing of SCCP’s IT-related internal controls, across departments, programs, and Internal Control Owners, to ensure compliance with SCCP written

policies, procedures, and processes.

• Support the delivery of audit logs and reports required for SOC2 and HITRUST compliance.

• Produce reports as required.

• Follow all Policies and Procedures of SCCP.

• Comply with Performance Goals / Contract Deliverables.

• Participate in all SCCP mandatory and CMS regulatory training.

• Attend all staff meetings – in person or via telephone (if unable to attend, responsible for knowledge of content).

• Abide by all SCCP information security policies, procedures, protocols, and practices.

• Participate in regular information security management trainings.

• Develop a comprehensive understanding of SCCP information security policies.

* Learn to recognize information security risks and report them when they are identified.

• Comply with SCCP user access policies.

• Comply with SCCP password policies.

• Comply with SCCP data protection policies and guidelines.

• Comply with SCCP internet use policies and guidelines.

• Abide by SCCP policies and guidelines for protecting personal workspaces from security risks.

• Abide by principles and laws related to confidentiality.

• Help promote a company culture that encourages top performance and high morale.

• Demonstrate respect for individual diversity (culture, ethnicity, gender, race, religion, age, economic status).

• Other duties as assigned by Direct Report.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High School Diploma or Equivalent Required.

• Specialty licensure/certification related to IT.

• At least 1 year experience as IT Support Tech 1.

PREFERRED SKILLS

• Knowledge of a wide range of computer systems software, applications, and hardware.

• Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.

• Strong interpersonal and communication skills.

• Strong organizing and planning skills

• Drive, self-motivation and ability to work under own initiative

• Knowledge and understanding of best practices for the delivery of IT Services

• Ability to multi-task, manage time and set priorities

• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.

• Ability to communicate technical guidance and instruction to SCCP IT employees and contractors.

• Excellent verbal communication skills.

• Ability to interact with health care professionals in a professional manner.

• Computer Literate – Word, Google Doc, and Excel.

• Able to multi-task, manage time and set priorities.

• Able to remain coachable and teachable at all times.