Senior Supervisor Home Care

PURPOSE :
To be responsible for supervising and managing a European Service at Home Rockford branch. Will oversee reporting, hiring, and training of staff, and growing branch revenue. Duties include managing and supervising the branch In-Home Care Services and HCA Supervisors; assisting the Home Services Administrator with the overall planning, directing, coordinating, and handling of the branch. Serves as a resource for technical questions, applications, and problem-solving regarding the Community Care Program, and provides excellent customer service.

BENEFITS :

• Work in a striving environment, focusing on project work that has a direct impact on the well-being of our (your) vulnerable clients
• Working in a friendly team environment with a collective diversity program
• Job training
• Medical, dental, vision, and life insurance
• Vacation & sick time off
• Paid holidays
• Bereavement leave

ESSENTIAL FUNCTIONS :

• Serves as a resource for technical questions, applications, and problem-solving

• Prepares monthly statements and analysis for the branch and manages and supervises the department's HCA Supervisors; responsible for day-to-day supervision and leadership.

• Maintains and oversees all Community Care Program and Illinois Department of Public Health procedures and processes.

• Manages and supervises the participants’ needs according to the plan of care of the participant and has the direct responsibility for working as a backup in each position supervised.

• Oversees and manages the case notes, care plans, schedules, authorizations, etc., for all participants, as well as the work refusal forms, FMLA, insurance applications, etc., for the branch employees
• Has the direct responsibility for working as a backup in each position supervised
• Maintains professional, friendly, courteous, caring relationships and atmosphere with all staff members
• Works in a team to assure the accomplishment of the company's goals

QUALIFICATIONS :

• Excellent communication skills in English
• Ability to Delegate
• A high school diploma or general education diploma
• Reliable transportation and willingness to substitute caregiver
• Some office experience
• Computer skills