Client Services Coordinator

Job Title: Client Services Coordinator Job Type: Full Time Pay: $46,000 to 48,000 Overview: Are you a relationship-builder with a heart for service and a mind for organization? Senior Helpers is seeking a Client Services Coordinator to support client engagement and caregiver coordination with excellence. You’ll be a key part of our care experience—ensuring families feel supported, caregivers are informed, and services run smoothly. This is a high-impact role for someone who thrives in a fast-paced, mission-driven environment and is ready to contribute to client satisfaction and internal growth. Our ideal candidate will have a service mindset and a results-driven attitude. Total Rewards and Comprehensive Benefits:

• Competitive pay!
• Growth potential and training available
• Comprehensive Medical, Dental, Vision health insurance with a generous percentage paid by the company
• Company paid Life Insurance, AD&D, and Short-Term Disability
• Competitive group rates for Voluntary Long-Term Disability
• 401k with excellent matching of 4% with immediate vesting
• Paid vacation, personal days, and holidays. We also offer a paid day off for your birthday!
• Senior Care & Gym Membership Reimbursement

Primary Responsibilities (including, but not limited to):

• Build strong client relationships through regular check-ins, care plan updates, and in-person visits
• Support client satisfaction by resolving concerns and coordinating with caregivers and schedulers
• Assist with identifying opportunities for additional services and maintaining retention dashboards
• Help organize client engagement initiatives such as newsletters, activities, and service inquiries
• Collaborate with leadership to support revenue goals and improve service quality
• Visit clients bi-monthly to assess service quality and satisfaction
• Spend 2–3 days per week in the field visiting clients in homes, hospitals, rehabs, and facilities
• Update and edit client care plans as needed
• Coordinate client activities such as field trips and in-home events
• Communicate with scheduling team regarding caregiver changes
• Support internal growth efforts by identifying opportunities for added services
• Assist with assessments and service inquiries when needed
• Maintain client contact board and update retention dashboard weekly
• Help manage the client newsletter and other communications
• Follow up with leads and inquiries to support service expansion
• Promote additional services such as gift certificates and special offerings
• Perform other duties as assigned

Qualifications:

• High School diploma, Associate's degree preferred and two years of related work experience in lieu of education
• Has reliable transportation and ability to visit client homes in the assigned territory
• Experience a plus, either formal or informal, in assisting a client or loved one with ADL's
• Must be willing to be on-call one evening per week, one weekend per month, and at least 1 holiday
• Proficiency in Microsoft Word, Excel, internet, and Outlook required
• Ability to learn other software programs quickly
• Ability to work independently and as part of a team

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.