Customer Service Representative
Job Title: Customer Service Representative
Pay Rate: $18–$20 per hour
Schedule: Full-time
Location: Onsite in Rosemont
Position Overview
We are seeking a professional and customer-focused Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, providing support, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is an excellent communicator who thrives in a fast-paced environment and is committed to delivering exceptional service.
Key Responsibilities
Respond to inbound calls, emails, and/or chat inquiries in a timely and professional manner
Assist customers with account questions, billing inquiries, orders, and general concerns
Process transactions, updates, and service requests accurately
Document customer interactions in internal systems
Troubleshoot and resolve customer issues while maintaining professionalism
Escalate complex issues to appropriate departments when necessary
Meet or exceed performance metrics, including response time, quality, and customer satisfaction
Maintain knowledge of company products, services, and policies
Qualifications
High school diploma or equivalent required
1+ year of customer service experience preferred (call center experience a plus)
Strong verbal and written communication skills
Proficiency in Microsoft Office and/or CRM systems
Ability to multitask and navigate multiple systems efficiently
Strong problem-solving skills and attention to detail
Positive attitude with a team-oriented mindset
What We Offer
Competitive hourly pay ($18–$20/hr)
Medical, Dental and Vision insurance
LNCS
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