Field Service Technician

We are seeking a dedicated and technically skilled Field Service Technician to join our Equipment Department. In this role, you will be the face of our company in the field, providing critical onsite installation, maintenance, and repair services for our industry-leading dispensing equipment.

If you are a self-motivated problem solver who enjoys traveling and working independently, we want to hear from you!

-Key Responsibilities

• Onsite Support: Manage all aspects of onsite installation, repair, and preventative maintenance for Solomon Colors dispensing equipment.

• Technical Troubleshooting: Diagnose complex mechanical, electrical, and software errors to determine and implement effective solutions.

• Customer Relations: Build and maintain strong professional relationships with customers during field visits.

• Equipment Upgrades: Perform technical upgrades on existing equipment to ensure peak performance.

• Reporting: Maintain accurate CRM records of service visits and systems; complete monthly expense reports.

-Qualifications

• Education: High School Diploma or equivalent (Preferred).

• Travel: Ability to travel up to 75% of the time across the United States and Canada (Valid passport and up to date vaccination records required).

• Technical Skills: * Strong mechanical and electrical troubleshooting abilities.

  • Working knowledge of computer and software applications.

• Physical Requirements: Ability to lift up to 50 lbs. and work at heights or in various outdoor climates without restrictions.

• Licensing: Must possess a valid driver’s license.

-Desired Soft Skills

• Self-Motivation: Ability to work independently with minimal supervision.

• Communication: Excellent verbal and written communication skills to interact with co-workers and customers.

• Adaptability: Flexible to changing schedules, working conditions, and evolving technical practices.

• Integrity: Always demonstrates honesty, respect, and a commitment to company values.

-Why Join Our Team?

We promote a positive culture of accountability and safety. You will have the opportunity for continuing education and the chance to work within a supportive team environment that values innovation and excellence in the coloring and dispensing industry.

Location: Field-based (75% Travel)

You should be proficient in:

• Creating Preventive Maintenance Plans
• 120/208/240/480 Voltage Systems
• Electrical Installation
• Electrical Troubleshooting
• Electrical Repair
• OSHA 10-Hour Certification (OSHA 10)
• Equipment/Parts Counter Sales
• HVAC Service & Installation
• HVAC Maintenance
• High Voltage Systems
• Pneumatics Troubleshooting
• Boiler Operation
• Service
• Maintenance and Repair Skills
• Fuel Systems
• Lift Truck Repair & Maintenance
• Field Service Readiness
• CNC Machine Setup & Changeover
• Industrial Electrical Systems
• Diesel & Heavy Equipment Systems
• Equipment Diagnostics & Troubleshooting
• Mechanical Systems & Component Repair
• Crane & Lifting Equipment Systems
• Aerial & Utility Equipment Systems
• Electrical Panel Installation
• Spindle Maintenance & Repair
• Electrical Schematic Reading
• Equipment Installation & Wiring

Machines & technologies you'll use:

• Variable Frequency Drives (VFD)
• Programmable Logic Controller (PLC)
• Servo Motors