Patient Outreach Specialist - Remote!

*Must be a graduate*

Grapefruit Health is a healthcare services company that is addressing the massive staffing shortage in healthcare. We do this by training and managing clinical students to perform remote, telephonic interactions with patients using our web application. Patients get the care they need, healthcare organizations can do much more, and you get to learn while you earn. It is a win-win-win!

We are seeking a dedicated and motivated Patient Outreach Specialist to join our team. In this role, you will play a crucial part in enhancing patient engagement and improving healthcare access by reaching out to patients to provide information, support, and resources. This position offers flexible hours, making it ideal for individuals looking to make a meaningful impact in the healthcare field.

We are an equal-opportunity employer.

Key Responsibilities:

• Reach out to patients through lively phone calls, vibrant emails, and engaging text messages to share all the amazing services and resources available to them. Let’s make every interaction memorable!
• Become a scheduling maestro! Craft seamless appointment and follow-up plans to ensure every patient gets the care they deserve, making their journey smooth and stress-free.
• Transform feedback collection into an exciting adventure! Use creative surveys and fun follow-up chats to uncover patient experiences and insights that will help us elevate our services to new heights.
• Team up with healthcare providers like a dynamic duo! Share insights and brainstorm solutions to meet patient needs, creating a unified front that truly cares for our community.
• Maintain sharp and accurate records of outreach efforts and patient interactions in our database, ensuring that every detail is noted with precision and flair!
• Dive into the creative process! Help design eye-catching outreach materials and develop innovative strategies that truly resonate with patients and inspire engagement
• Lead the charge in training and supporting Patient Champions! Review their calls and documentation with enthusiasm and offer valuable feedback to help them shine and make a real difference.
• Stay ahead of the game! Immerse yourself in the latest company services, policies, and healthcare trends, becoming a go-to resource for accurate and exciting patient information.
• Embrace your role as a confidentiality superhero! Adhere to HIPAA standards with diligence, ensuring patient information is protected while fostering trust and security.
• Bring joy to the workplace! Celebrate every success, big or small, and cultivate a positive atmosphere that keeps everyone motivated and excited about the impactful work we do.

Qualifications:

• Certification as a medical assistant, community health worker, patient navigator, pharmacy tech, or other clinical field is required
• Previous experience in patient outreach, customer service, or a related field preferred.
• Experience training others
• Strong communication skills, both verbal and written.
• Empathetic and compassionate attitude toward patients and their families.
• Ability to work independently and manage time effectively.
• Must be able to work a minimum of 20 hours a week.
• Proficient in using computers and various software applications (e.g., web-based applications, GoogleWorkplace).
• Preferred experience with public speaking

Why Join Us?

• Flexible work hours to fit your schedule.
• Exposure to an early-stage company with the chance to grow into a permanent role
• Opportunity to make a positive impact on patient lives.
• Collaborative and supportive team environment.
• Remote work setup.

If you are passionate about helping others and have a knack for building relationships, we encourage you to apply!

Required with Submission

• Two-minute or less video explaining why you would be a good fit for Grapefruit Health and why you think learning how to perform care telephonically is important to prepare you to become a clinician. These do not need to be very formal and are mostly for us to evaluate your communication style. Be yourself and have fun with it!