Customer Relationship Manager (AURORA)

Staples is business to business. You’re what binds us together.

 

Quill’s Inside Sales Account Manager role is an exciting opportunity to build meaningful customer relationships, drive revenue growth, and make a strong impact within a trusted brand. In this role, you will manage a dynamic book of business across North America, partnering with customers to understand their needs, deliver exceptional service, and uncover new opportunities.

 

What you’ll be doing:

• Serve as the primary point of contact and build long‑term customer relationships

• Manage a book of business with strong productivity and pipeline discipline

• Drive sales and profitability within existing accounts

• Make outbound calls to grow customer base

• Educate customers on Quill’s products and programs

• Collaborate with internal partners to maximize account potential

• Conduct meaningful sales conversations with high‑value customers

• Review P&L and revenue analytics to protect financial health of accounts

• Identify under‑penetrated categories to increase YOY revenue

• Consistently meet or exceed productivity metrics and KPIs

 

What you bring to the table:

• High integrity in all business interactions

• Strong time management and organizational skills

• Ability to uncover, develop, and close sales opportunities

• Strong relationship‑building skills

• Knowledge of products, pricing, and competition

• Ability to sell programs and solutions virtually

• Adaptability to a fast‑paced, evolving environment

• Strong problem‑solving and customer‑focused mindset

 

What’s needed – Basic Qualifications:

• Associate or Bachelor’s degree (or equivalent experience)

• Effective oral and written communication skills

 

What’s needed – Preferred Qualifications:

• 1+ years of sales or B2B experience

• Proven account management success

• Strong business acumen and strategic thinking

• Excellent communication skills

• Proficiency with Microsoft Office and CRM tools

• Strong organizational and problem‑solving abilities

• Ability to adapt quickly in a changing sales environment

 

We Offer:

• Inclusive culture with associate-led Business Resource Groups

• 112 Hours of PTO + 7 observed holidays + 1 floating holiday

• Discounts, 401(k) match, wellness programs, and more!

 

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.  

 

 

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.