Systems Engineer 2 (Unified Comms)

Who We Are: We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?Primary Purpose:

The IT Systems Engineer II position serves as the first progression in the role within the IT department. It requires demonstrated understanding of information technology, problem-solving skills, and the ability to work effectively both independently and as part of a team. Candidates will possess self-motivation, experience and skills to serve by providing technical insights to project managers and stakeholders regarding IT system solutions being deployed within the enterprise environment.

 

The IT Systems Engineer II will support the design, configuration, delivery and maintenance of IT solutions with guidance of a Sr. Engineer or Manager. Must understand and support IT infrastructure, product and platform solutions. Demonstrated ability to support design and delivery of increasing complex IT system initiatives, to include cloud, non-cloud and hybrid-cloud systems. Work in collaboration with other IT teams, leadership, enterprise business partners, vendors and project/design teams, in all aspects of the secure & reliable hosting of applications throughout Exelon's large & complex enterprise and real time operational environments.

 

Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).

 

Must reside within one of our offices in the following locations:  LC3 (Oakbrook Terrace, IL), MOB (Philadelphia, PA), NCRO (Newark, DE), ETC (Newark, DE), BHQ (Baltimore, MD), Edison Place (Washington, DC), Chase Tower (Chicago) or Joliet, IL.

 

No relocation is available.

Primary Duties:

• Participates in discussions with business partners and vendors to gather information. Support leadership, architecture, project teams and end users to identify system requirements and begin to perform feasibility analysis on potential changes related to existing and future security and technical architectures. Write system specifications, logical & physical architecture diagrams, and implementation plans. Delivers practical, efficient, and cost-effective solutions that satisfy business needs, including hands-on configuration, troubleshooting and optimization and supporting metrics for the same. (30%)
• Work closely with others in the development of future plans, resource requirements, migration strategies, and project schedules. Provide input into presentations to Engineering and Architecture Review Boards. Understand the current technologies and service offerings within the industry. (25%)
• Responsible for engineering, documenting, implementing and supporting solutions at the component level, including hands-on configuration, troubleshooting and optimization and supporting metrics for the same. (20%)
• Provide supporting data to leadership and peers about risks identified during business impact analysis, site risk assessments and disaster recovery planning. Design, support and maintain custom system integration with other platforms, specific to the needs of the customers. Maintain relevancy and knowledge in current and evolving emerging IT systems technologies. (15%)
• Maintain technical knowledge and business acumen within discipline or function. (10%)

Job Scope:

• Assist with designing, implementing, supporting, and documenting infrastructure systems
• Maintain knowledge of technology and its application across our business areas or for our customers
• Increase knowledge via seminars, presentations and publications within IT and Exelon
• Participate in technological innovation to drive new business opportunities and solve increasingly complex business problems
• Conducts work assignments of increasing complexity, under direct supervision with some latitude for independent judgment

Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, Computer Networking 2 - 4 years' experience in IT infrastructure design, application design, cloud computing, disaster/recovery, or 3-6 years of relevant experience.
• Experience with system administration.
• Experience with drafting technical documentation.
• Experience transitioning work to operational teams.
• Experience with Cisco Unified Communications Manager, CCX, Cisco Unity, other cisco telephony products.
• Demonstrated ability to use technical resources and collaborate to solve problems.
• Demonstrated ability to effectively communicate highly technical information in non-technical terminology (written and verbal).
• Demonstrated strong teamwork skills.
• Demonstrated knowledge of industry trends.
• Experience developing and implementing new technologies or platforms.
• Troubleshooting & Monitoring: Demonstrated ability to apply basic monitoring concepts and how tools are used to meet those requirements. Perform basic independent troubleshooting by looking through logs and can investigate and fix simple issues. Help to troubleshoot complex issues.
• Cloud Technologies: Contribute to project technical architecture design and development of cloud solutions.
• Security Basics: Understanding and application of security best practices.
• Scripting & Automation: Ability to create simple scripts to automate common tasks, create reports and troubleshoot issues.

Preferred Qualifications:

• Certifications such as NERC-CIP, FERC, AZ900
• Deeper understanding of programming languages, and an ability to solve engineering problems of increasing difficulty.
• Shows initiative beyond pure implementation.
• Experience building highly scalable applications
• Basic knowledge of financial impact analysis
• Demonstrated ability to think and apply skillset beyond the day-to-day operations.
• Basic knowledge of financial impact analysis, inclusive of assessing cost optimization opportunities
• Proficient understanding of project management principles & framework
• Experience with Cisco Video Conference equipment.
• Experience with Oracle Telephony Technologies (EBCS and SBCs).
• Experience with Microsoft Teams and Enterprise Voice capabilities.

Benefits: Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $92,800.00/Yr. – $127,600.00/Yr.
• Annual Bonus for eligible positions: 10%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.