Team Lead

Job Description

Job Description

HABITAT FOR HUMANITY VISION AND MISSION

The vision of Habitat for Humanity is a world where everyone has a decent place to live. The mission statement is: “Seeking to put God’s love into action, Habitat for Humanity bring people together to build homes, community, and hope!” This mission is accomplished primarily through volunteer labor and donations of money and materials, to build and rehabilitate houses for families in need of affordable housing. It is meant to be a hand-up, not a hand-out, in that the new homeowner is asked to spend a significant number of hours working on his or her new home and will be asked to repay a loan for the cost of the home.

ABOUT DUPAGE & CHICAGO SOUTH SUBURBS HABITAT FOR HUMANITY

The DuPage and Chicago South Suburbs Habitat for Humanity provides decent affordable housing to those in need who either reside in the state of Illinois, specifically in DuPage County and Chicago South Suburbs. Headquartered in Wheaton and Oak Forest, the affiliate has served over 300 families since its inception and has plans to grow in capacity to serve over 40 additional families per year.

DHFH/CSS operates under the umbrella of HFHI, but is solely responsible for funding its operation, choosing partner families, constructing, or rehabbing homes and ensuring the success of its partner families in DuPage County and Chicago South Suburbs.

Position Summary

The Team Lead will work under the direction of the assigned ReStore Manager, to support retail operations. This position is responsible for assisting in all store operations and will help to manage a staff of 6-12 employees.

ESSENTIAL FUNCTIONS

1 - Customer service

· Includes answering questions, providing supervision of staff, volunteers, and customers, assisting with merchandise, clarifying policies, resolving disputes, answering phone, greeting customers.

2- Volunteer Resource/Captain

· Assist volunteers with onboarding, training, and retention. Lead volunteer orientations. Utilize volunteer scheduling and tracking system. Work with Volunteer Manager to identify and fill volunteer needs.

· Supervise and facilitate utilization of volunteers.

· Assist with managing volunteer groups and recurring volunteers including, but not limited to student & senior programs, return to work programs.

3- Manager on Duty

· Develop sufficient knowledge of merchandise and store procedures to serve as Manager-On-Duty (primary “go to” person for volunteers and customers).

· Fill in Manager and Assistant Manager rolls on vacations and time out of building.

4 – Sales Floor Management

· Assist staff and volunteers to prepare appropriate space for incoming items.

· Facilitate the logical and attractive display of merchandise with a focus on promotional areas and end caps.

· Utilize incoming donations and merchandise to meet assigned sales goals.

5 – Team Leadership

· Work with the Store Manager to hire, train and retain quality employees.

· Coach performance to focus on leadership development and customer service.

· Motivate team of staff and volunteers to meet current organizational goals while providing a fun and dynamic place to work.

6 – Back Room Management

· Responsible for seeing that all items are priced and organized.

· Assist in pickups and acceptance of donations.

· Coordinates customers in movement of merchandise for inspection and/or purchase.

· Assist Managers with incoming donations so that clean, priced merchandise flows from the back room to the show room in an efficient manner.

7 – Office assistance

· Make in-store promotional signs, price tags, etc. as needed.

· Assist with answering phone calls, scheduling donations.

· Provide information for the monthly newsletter, website, and other publications.

8 – Safety

· Contribute to daily safety meetings with staff and volunteers.

· Ensure that policies are followed, as outlined in the safety manual. Update safety manual as needed for changes in policy, law, or circumstances.

· Identify safety hazards and eliminate or bring them to the attention of someone who can mitigate them.

· Other duties as assigned.

QUALIFICATIONS & SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

· HS Diploma or equivalent required

· Must possess valid driver’s license

· 3 years of experience in the customer service industry

· 1-2 years supervisory experience

· Self-motivated, able to work independently with minimal supervision

· Enthusiastic and teamwork focused with strong customer service skills

· Excellent written and verbal communication, including public speaking

· Effective leadership and team building skills

· Strong organizational skills and attention to detail

· Possess tact, diplomacy, and flexibility

· Project management skills with an ability to multi-task

· Proficiency with office computer applications (word processing, presentations, spreadsheets, databases)

· Familiarity with Volunteer Scheduling programs, such as Galaxy Digital or similar applications also a plus

COMPENSATION & BENEFITS

DuPage Habitat offers a competitive benefit package including medical, dental, vision, life, short term disability, 403(b) and a generous paid time off package.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The job duties listed in this job description may not be inclusive of all requirements of this position; other duties may be assigned

Company Description

The DuPage and Chicago South Suburbs Habitat for Humanity provides decent affordable housing to those in need who either reside in the state of Illinois, specifically in DuPage County and Chicago South Suburbs. Headquartered in Wheaton and Oak Forest, the affiliate has served over 300 families since its inception and has plans to grow in capacity to serve over 40 additional families per year.

DCSSHFH operates under the umbrella of HFHI, but is solely responsible for funding its operation, choosing partner families, constructing, or rehabbing homes and ensuring the success of its partner families in DuPage County and Chicago South Suburbs.

Company Description

The DuPage and Chicago South Suburbs Habitat for Humanity provides decent affordable housing to those in need who either reside in the state of Illinois, specifically in DuPage County and Chicago South Suburbs. Headquartered in Wheaton and Oak Forest, the affiliate has served over 300 families since its inception and has plans to grow in capacity to serve over 40 additional families per year. \r\n\r\nDCSSHFH operates under the umbrella of HFHI, but is solely responsible for funding its operation, choosing partner families, constructing, or rehabbing homes and ensuring the success of its partner families in DuPage County and Chicago South Suburbs.