Front Desk Manager

The I Hotel and Illinois Conference Center is committed to providing superior guest service in Champaign-Urbana’s only facility that is constructed to AAA Four-Diamond standards. The I Hotel and Illinois Conference Center is seeking an Audio-Visual Tech with the following qualities and qualifications:

Responsibilities include (but are not limited to):

• Checking guests in and out
• Responding to community and university-related inquiries
• Creating opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
• Crisis management in time of guest need
• Providing facility tours
• Attending to guest needs (which includes but is not limited to): shuttle service, delivery of personal artifacts and all guest requests
• Direct, oversee, and manage daily front desk operations
• Manage reservations, guest inquiries, and shuttle schedule in an efficient and timely manner
• Guide and instruct Guest Service Agents to complete daily required tasks.
• Ensure completed shift report, making note of issues and appropriate solutions
• Complete pass-on of all critical information to next manager to ensure no errors
• Act as the point of contact for guest issues during shift; resolve billing issues
• Other duties and tasks as assigned by General Manager.

Qualifications:

• High level of commitment to exceptional customer service.
• Minimum of 1 years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
• Customer service experience.
• Solid judgment and ability to resolve conflicts effectively, and operate effectively in stressful situations.
• Ability to adapt to changing guest needs.
• Technical proficiency (computer applications) with an understanding of hospitality operating systems.
• Ability to multi-task, with strong organizational and time management skills.
• Mature, with good judgment, detailed oriented, friendly, and responsible.
• Must be willing to work weekends and holidays.

Benefits for full time employees, flexible scheduling, health benefits package, 401(k), paid vacation, referral program, and paid training.

The I Hotel and Illinois Conference Center is located south of the State Farm Center at 1900 S. First Street in Champaign, Illinois.

Complete your application by clicking "Apply Now" or send your resume to the Human Resources Department at [email protected]