Property Manager/Customer Care Specialist

Are you ready to take your career to the next level with a technology-driven company that’s redefining commercial real estate? At Storage Post , we manage more than 4 million square feet of premium property across the East Coast — and we’re expanding fast. We’re looking for a Property Manager/Customer Care Specialist in Chicago, IL, to deliver outstanding customer experiences and help us continue our growth story.

Why Storage Post?

• $2,000 Sign-On Bonus – Start off with a rewarding boost!
• Monthly Store Bonus – Your hard work pays off!
• Comprehensive Benefits Package : 100% employer-paid Medical, Dental, and Vision coverage.
• 401(k) with 4% Employer Match – Plan for the future!
• 24 Paid Days Off per year to recharge and refresh!
• Ongoing Growth Opportunities – At Storage Post, your career doesn’t just stay still. We grow, and we want you to grow with us!

What You’ll Be Doing:
As a Property Manager/ Customer Care Specialist, you’ll be the face of Storage Post. You’ll be key in creating a positive and inviting environment that keeps customers coming back. No two days are the same, and you’ll thrive in a fast-paced setting, helping customers with everything from facility tours to finding the perfect storage unit.

• Create an unforgettable experience for customers by providing excellent service with a smile!
• Own customer inquiries, offering timely solutions tailored to their needs.
• Keep our facility running smoothly – opening and closing the store with precision.
• Enhance customer relationships with follow-up calls and personalized support.
• Lead facility tours to help customers find the storage options that work best for them.
• Maintain a pristine environment – inside and out, your attention to detail ensures the facility looks great!
• Ensure efficient customer service by managing the support queue and resolving issues quickly.
• Handle rollover calls with a professional, customer-first approach.
• Make operational improvements and keep everything running like clockwork.
• Manage credit inquiries and help customers through financial processes with ease.

Who You Are:

• You have 2+ years of property management, sales and/or retail experience, with a strong focus on customer service.
• You love helping others and have a positive, can-do attitude.
• You know how to resolve conflicts and turn challenging situations into positive experiences.
• You thrive in dynamic, fast-paced environments.
• You have excellent communication and organizational skills.
• You’re flexible, ready to work weekends and travel to nearby locations when needed.
• You’re bilingual in Spanish (a plus, but not required!).

Does this sound like your next career move?If you’re ready to join a high-energy, growth-oriented company where your contributions are truly valued, apply now and start your journey with Storage Post today!