Director of Banquets - Palmer House, a Hilton Hotel

Job Description

Director of Banquets - Palmer House, a Hilton Hotel (HOT0C7T4)

Job Number

HOT0C7T4

Work Locations

The Palmer House Hilton, 17 East Monroe Street, Chicago 60603

Overview

The iconic Palmer House , one of the most storied hotels in the world and a cornerstone of Chicago hospitality, is seeking a Director of Banquets to lead one of the largest and most dynamic banquet operations in the city. This is a rare opportunity to oversee large‑scale, high‑profile events while shaping service excellence in a landmark destination.

The ideal candidate will have 5–8+ years of progressive banquet leadership experience, preferably in a large convention or luxury hotel, financial acumen, and experience managing in a unionized environment.

As a Director of Banquets, you would be responsible for managing the daily execution of all banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage daily Banquet functions to include, but not limited to, planning, organizing and executing breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
• Oversee the set‑up of function rooms to include, but not limited to, the placement of linens, silver, glassware and chinaware according to event specifications and a full inspection.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward.
• Recruit, interview and train team members.
• Communicate function specifications, procedures and changes with affected departments including, but not limited to, the Food and Beverage, Event Services, Property Operations, Audio Visual and Housekeeping.
• Oversee the breakdown of the function room and ensure proper storage of equipment.
• Ensure compliance with health, safety, sanitation and alcohol awareness standards.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The salary range for this role is $145,000 – $150,000 based on applicable and specialized experience and location.

Benefits

• Medical Insurance Coverage – for you and your family
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)