Senior Account Manager
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something. Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day. Position Overview:
Fooda is seeking a Senior Account Manager based in Chicago to manage both the client relationship and daily operations of Fooda’s Pantry clients. This role entails comprehensive oversight of all Pantry offerings, serving as the primary point of contact between clients and our operators. This role reports to the EVP of Finance & Growth, and is a hybrid role, with three days expected in the Chicago office. What You Will Be Doing:
- Act as the primary point of contact : Manage a diverse portfolio of mid-to-large Pantry accounts across multiple geographies. Serve as the client’s and operator’s main point of contact for ongoing account management, including scheduling and leading business reviews, coordinating service changes and resolving billing and support issues.
- Optimize service offering for client satisfaction : For each account, understand client key success criteria; actively track client spend vs budget and proactively suggest adjustments; communicate and manage service operator to meet key success criteria.
- Conduct location visits as needed : Join initial implementation visits in a support role as needed. Visit client locations periodically for service change implementation or comprehensive business reviews. This role requires up to 20% travel.
- Draft contract modifications : Update client and operator contracts for service changes as needed and manage stakeholder signing. Ensure internal records and compliance documentation are up-to-date and accurate in Fooda’s internal platform.
- Report on account health : Provide regular updates on the status of accounts and business review completion.
- 5-8 years of professional experience in an account management role; experience with Pantry services (office coffee, beverages, snacks) preferred but not required
- Strong organizational skills and an ability to effectively prioritize what needs to be done
- Great listener to understand what outcome your client wants to achieve
- Proven track record of strong problem-solving skills to address relationship and operations challenges
- Effective communicator with an ability to lead a discussion to clear next steps
- Significant experience analyzing data in Excel, measuring results against a budget and communicating insights from data
- Strong presentation creation and delivery skills with Powerpoint or similar
- A proactive and optimistic-oriented mindset
- Bachelor’s degree preferred
- Competitive base salary, bonus plan, and stock options, based on experience
- Comprehensive health, dental and vision plans
- 401k retirement plan with company match
- Paid maternity and parental leave benefits
- Flexible spending accounts
- Company-issued laptop
- Daily subsidized lunch program (ours!)
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