Applications Engineering Specialist - Service

Applications Engineering Specialist – Service
Location: Rolling Meadows, Illinois
Company: ATS Life Sciences Chicago

Are you driven by customer success and passionate about delivering solutions that make a real impact? ATS Life Sciences Chicago is seeking a proactive and detail-oriented Applications Engineering Specialist – Service to join our team.

In this role, you'll be a key player in creating exceptional customer experiences by developing service proposals, delivering accurate RFQs, and managing opportunities through our CRM system (Salesforce). Your work will directly influence customer satisfaction, service bookings, and our overall success in the aftermarket service space.

What You’ll Do:

• Deliver detailed service quotations and RFQs for all service product offerings

• Manage your opportunity pipeline in Salesforce and provide accurate, timely updates

• Proactively connect with current and potential customers to identify service needs and highlight the value of our offerings

• Collaborate with regional and divisional service leaders to plan customer visits and develop commercial packages

• Support customer satisfaction initiatives through survey triage and follow-ups

• Contribute to service process improvements and help drive simplification efforts

• Assist with collections related to outstanding service invoices, as needed

• Stay informed of new service offerings and participate in commercial/training meetings

• Leverage CRM, ERP, and other tools to drive efficiency and resolve customer concerns

• Ensure all activities align with the ATS Code of Conduct

What We’re Looking For:

• Education: Associate’s degree or higher

• Experience: At least 5 years in sales within a technical service or parts environment

• Strong track record of achieving performance targets

• Excellent communication skills—both written and verbal

• Strong attention to detail, organization, and time management skills

• Proven ability to work independently and manage multiple priorities

• Proficiency in Microsoft Office and familiarity with CRM systems (Salesforce preferred)

Physical Requirements & Work Environment:

• Must be able to stand, walk, push, pull, and bend as needed

• Ability to lift up to 25 pounds occasionally, or 10 pounds frequently

• Standard office environment with occasional exposure to manufacturing floor noise and physical hazards

• Must be able to wear appropriate PPE when required

Why Join Us?
At ATS Life Sciences Chicago, you’ll be part of a fast-paced, innovative company committed to delivering best-in-class customer experiences. We foster a collaborative environment that values personal and professional growth.

Equal Opportunity Employer:
We are proud to be an equal employment opportunity employer. All applicants will be considered without attention to race, color, religion, sex, national origin, veteran, or disability status. Pre-employment screening is required.

Please Note:
Applicants must be authorized to work in the U.S. We are not able to provide sponsorship for H1-B visas at this time.

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.

Why YOU should join our  ATS Life Sciences Systems  team:

We value our PEOPLE  - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams. 

What we do MATTERS  - our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030!

INNOVATION and PROBLEM SOLVING  is at our core - Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving.

We prioritize internal  GROWTH & DEVELOPMENT  - ATS offers endless opportunities for professional growth and development – with a tuition reimbursement program, individual development programs and a commitment to promoting from within - there is space for you to grow your career at ATS!

We offer COMPETITIVE Total Rewards  - Starting salary for this position is $72,000 - $85,000 with, compensation for hours worked over 45, paid time off (PTO), employee incentive bonus program, comprehensive benefits (including health, dental vision and employee assistance program), a wellness reimbursement, tuition reimbursement, annual paid volunteer day off, 401K with employer match and optional employee share purchase program and more!!! 

A place to BELONG:  We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.

ATS is in compliance with the Americans with Disability Act (ADA) and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.