Complex Director of Human Resources

The Midland Hotel
Chicago, IL
About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

Welcome to The Midland Hotel, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the bustling heart of Chicago, Illinois, our hotel features 403 stylish guest rooms and 12,589 sq ft of versatile meeting space, creating an exceptional environment for both guests and employees.

At The Midland Hotel, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you'll work in a dynamic and supportive setting, surrounded by the vibrant energy and iconic architecture of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The MIdland Hotel. Take the first step towards a rewarding career by applying today.

At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.

Overview:

What a GREAT opportunity for the Best of the Best in vibrant downtown Chicago!

Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

We are looking for a strong, people-focused, dynamic HR Leader as the Complex Human Resources Director for the fast-paced and exciting W City Center and the W Lakeshore. The Complex Human Resources Director is responsible for ensuring the efficient administration and management of all human resources/people operations functions. The Complex Human Resources Director serves on the Executive Committee and must be highly visible to employees throughout the hotels. Responsibilities include (but are not limited to):


• Positive Culture Builder within our People-First organization.

• Strategic leadership for HR teams at both properties.

• Recruiting, Hiring, Onboarding
• Training and mentoring
• Employee recognition and retention champion. We love to celebrate successes!!!
• Impactful leader in employee relations matters.

• Strong mentor to HR managers and team.
• Wage & benefit administration.
• Worker's compensation management.
• Compliance with statuary requirements and all IL state laws.
• Budgeting and the coordination of related activities in order to provide each department with the personnel, guidance, and support necessary to achieve their customer service and business objectives.
• Making sure employees are developed and utilized to their maximum potential by controlling the implementation, administration, and monitoring of all training programs.
• Making sure the hotel's HR function complies with all state and federal laws as well as regulations and court rulings which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating any new requirements.
• Maintaining all hotel personnel records and Human Resource files, ensuring confidentiality.

#LinkedIn-onsite

Qualifications:

The ideal Complex Human Resources Director candidate will have the following background and skills:


• A proven track record as a successful people operations leader as a hotel or resort Human Resources Director.
• 10 years of progressive Human Resources Director or above experience required.

• A college degree or a combination of education and experience equivalent to a college degree, preferably in Human Resources, Hospitality, or Travel & Tourism Management.

• Resort, hotel or hospitality experience required, preferably at multiple large properties.
• Marriott experience prefered.

• Thorough knowledge of Federal & State laws pertaining to HR.

• Union labor relations experience required.

• Exceptional leadership and communication skills.
• Strong analytical, problem solving & organization skills.

• Ability to multitask in a demanding environment.
• A commitment to maintaining a positive and organized work environment.

• Microsoft Office skills required.

• Workday and iCIMS knowledge preferred.

• Bilingual a plus.

#KeyExec

Compensation Range: The compensation for this position is $150,000.00/Yr. - $160,000.00/Yr. based on qualifications and experience.
Posted 2025-09-29

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