Clinic Office Assistant - NorthPointe Physiatry

Job Description

Job Description

Our NorthPointe Physiatry Clinic is hiring a Clinic Office Assistant to join our team!

• Shift: 1st
• Schedule: 8a-4:30p
• Hours per week: 24
• Benefits Status: Benefits Eligible
• Department: NorthPointe Physiatry

The Clinic Office Assistant at greets all patients and visitors and completes the clerical and receptionist duties necessary to maintain the efficient functioning of the Physiatry Clinic. The Clinic Office Assistant is responsible for scheduling visits, collecting accurate patient demographic information, as well as company information, to ensure accurate bills can be sent to insurance patients and employers. The Clinic Office Assistant will:

• Consistently use good judgment in accommodating employers' needs whether for appointments bills or other problems
• Demonstrate effectiveness and courteousness when speaking with clients, patients, and other staff both in person and on the phone
• Check accuracy of bills before mailing to maintain speed and accuracy at which final copy typing is produced
• Maintain timeliness with various project ensuring deadlines are met
• Demonstrates effectiveness in troubleshooting for patient, clients, and office concerns
• Provide appropriate information to workers compensation insurance carriers and employers in a timely manner
• Effectively assist nursing staff as trained with minor medical procedures or other projects at the direction of leadership
• Demonstrate knowledge of computer registration billing modules and ability to operate systems
• Answer incoming phone lines in a prompt and courteous manner.
• Accurately record pertinent information when scheduling appointments and taking messages.
• Handle and screen phone calls, receive faxes and facilitates communication with staff and physicians.
• Collects payment accurately (includes cash, check, debit and credit card payments)
• Other duties as assigned.

Job Requirements:

• High School graduate or equivalent required.
• Three or more years of clerical experience preferred.
• Medical terminology and/or medical reception experience preferred.
• Excellent organizational, verbal communication and interpersonal relation skills to be utilized with coworkers, patients and the public.
• Ability to work independently in a fast-paced environment while keeping information private and confidential.
• Must adhere to established regulatory agencies, Beloit Health System and department policies, rules and regulations.
• Maintain ethical conduct and keep personal, financial and medical information regarding patients and co-workers confidential.
• Entails walking, standing, lifting, stooping, crouching, reaching, pushing, pulling, grasping and repetitive motion activity. Requires the ability to sit for extended periods of time.
• Must be able to multi-task and prioritize work. Must possess the ability to maintain control and professionalism.
• High level of flexibility is required.
• Reporting relationship: Director of Physical Medicine

BEHAVIOR AND ATTITUDE

The mission of Beloit Health System, Inc. is to be the leader in regional health and wellness services that delivers high quality value and satisfaction to our patients and communities we serve.

Beloit Health System requires the employee to maintain integrity as a fully engaged employee. Each employee will perform in a manner which ensures delivery of the highest quality of medical services and patient satisfaction. Respect and consideration given to the dignity of each patient, visitor, and fellow employee is a requisite of successful job performance

The above statements are intended to describe the essential functions and related requirements of personas assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.