CNC Machine Tool Field Service Engineer

A day in the life

You start your week wheels-up to a customer’s facility, greeted by the thrum of horizontal and vertical CNC machine tools. You’ll diagnose complex faults, read electrical schematics, step through Fanuc or Siemens PLC logic to isolate issues, replace components, run alignments, and bring the machine back to peak performance. Midweek, you may be back at the Elk Grove Village office providing telephone support, then overnight on-call for an urgent dispatch. Between service calls, you’ll help with in-house machine modifications and re-assembly to prepare equipment for customers.

About the company and role

Shibaura Machine Company, America—an Illinois corporation since 1975 and a wholly owned subsidiary of Shibaura Machine Co., Ltd.—builds high-quality industrial machinery, including machine tool equipment. As a Field Service professional, you’ll support users of our machine tools across the United States, Canada, and Mexico, with occasional assignments elsewhere in the Americas.

Position snapshot

• Division: Machine Tool
• Location: Elk Grove Village, IL or Remote Location
• Supervisor: Customer Support Manager
• FT/PT: Full-Time, 45 hours/week

FLSA: Non-Exempt

What you’ll do

• Travel to customer facilities throughout the U.S., Canada, and Mexico (and potentially Central and South America) to troubleshoot, repair, modify, install, and commission CNC machine tools.
• Remain on-call for emergency dispatches as needed.
• Provide phone-based technical support when working from Elk Grove Village, IL; assist with 24-hour telephone coverage rotation.
• Support in-house machine modifications and re-assembly between field assignments.
• Take on additional tasks aligned with your experience and capabilities.

What you bring

• 7+ years servicing machine tool equipment.
• Expert electrical aptitude: interpret schematics, trace circuits, and read PLC programs to diagnose faults.
• Hands-on mechanical, electrical, and hydraulic skills.
• Valid passport and willingness to travel internationally to and from the United States.
• Outstanding customer-service mindset with a track record of effective internal and external collaboration.
• Valid unrestricted driver’s license with a clean record free of serious incidents.
• Financial ability to travel domestically and internationally while awaiting reimbursement of legitimate business expenses.
• Capability to safely lift 70 lbs and work in kneeling, bending, and overhead/under-machine positions.

Preferred

• 10 years of machine tool service experience, ideally including Shibaura Machine products.
• Bilingual English/Japanese.

Technical environment

• PLC platforms: Fanuc, Siemens

Core proficiencies

• Dovetail CNC
• Heavy Equipment Repair
• CNC Tooling
• Mechanical Troubleshooting Skills
• CNC Programming
• CNC Machine Repair
• CNC Machine Installation
• Commercial Electrical Expertise
• Electrical Troubleshooting
• Electrical Repair
• Machine Safety Inspections
• Troubleshooting CNC Machines

Working conditions and compliance

Working Conditions:

• Manufacturing conditions at a wide variety of customer sites. These facilities may have certain standards, which all vendors must meet to gain access, including the requirement for drug, background and health screening. Employment is contingent on employee’s compliance to the standards established by each such facility, as evidenced by the results of the required screening.

• Up to 90% of work time will require travel to work sites throughout the U.S., Canada, Mexico, with occasional travel to Central and South America.