Concessions Attendant - Zoo

Deadline: Open until filled

GENERAL PURPOSE

This position is responsible for serving concession items to patrons at the Zoo and completes all tasks involved with food service and preparation. This is a seasonal position from March through October. This position is dependent on weather conditions.

REQUIRED EDUCATION, QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES

Minimum of sixteen (16) years of age. Must have good customer service skills with good verbal communication skills, and be friendly and personable. Must be able to work a flexible schedule including weekends and holidays.

ESSENTIAL FUNCTIONS

1. Follow the food service operations manual in the use of concession equipment.
2. Assist with counting, stocking, and storing of inventory.
3. Accurately and efficiently process transactions using the point of sale system, taking measures to safeguard revenue.
4. Prepare and serve food/drink items following the food service operations manual guidelines.
5. Assist with all opening and closing procedures and complete associated paperwork.
6. Seek guidance from the Senior Concessions Attendant as needed.
7. Maintain the highest level of safety in the work area through implementation of safety protocols and procedures.
8. Provide a high quality of customer service in a professional manner to the internal customer that will facilitate team building and exceptional customer service to the external customer.
9. Follow the Wheaton Park District and Cosley Zoo policies, procedures, and guidelines.
10. Proactively support the V.A.L.U.E.S. (integrity, fun, commitment, adaptability and growth, kindness, and service) on a daily basis.
11. Maintain good safety awareness and follow all safety guidelines and procedures.

REQUIRED CERTIFICATIONS, LICENSES, ETC

Must have and maintain: valid proof of current Illinois Food Handler Training Certificate or obtain within 30 days of hire.

PHYSICAL DEMANDS

Must be able to: frequently remain in a stationary position in a small concession area for long periods to time; occasionally move items weighing up to 10 lbs. and occasionally up to 25 lbs. This position must be able to grasp items such as sodas, food items, etc. and have good hand-eye coordination while servicing customers. This position will rarely ascend/descend stairs, position one’s self to reach items over head and below waist, and move over uneven ground.

ENVIRONMENTAL DEMANDS

Must be able to: continuously remain in a very small booth and will be exposed to all weather conditions including rain, cold, snow, heat, humidity, etc. including biting and stinging insects and bugs; and rarely exposed to animal hair/dander/feces.

HOURS

Concessions operate from 9:30 a.m. to 4:30 p.m., seven days a week, mid-March through October, weather permitting. Employees can expect approximately two to five shifts per week, with shifts ranging from 4 to 7 hours. Availability for at least one weekend day is required.

SALARY

$15.00 - $16.00 per hour DOE

SALARY RANGE

Minimum - Midpoint - Maximum

$15.00 - $18.75 - $22.50

Wheaton Park District is an equal opportunity employer. EOE/M/F/D/V