Head of Operations North America

At Artex, we defy convention and reimagine the possibilities of risk management. Join a team of passionate visionaries, where creativity knows no bounds, and innovative thinking shapes the future. As part of our global family, you'll unlock your potential, turning challenges into opportunities, and creating an impact on a global scale. Dare to innovate, and together, we'll craft a legacy of transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

The North America Head of Operations will act as a central point of contact for all US branches, Cayman & Bermuda (ARS) and co-ordinate any change or response to Artex and/or Gallagher operational policies, procedures, rules, initiatives and goals and help deliver the strategy set by the Global COO to facilitate the development and execution of the long-term business and operational strategy.

The Head of Operations will support the Artex COO in developing and delivering the business and operational objectives of the Artex North America division, working directly with the North America Executive team and heads of all support functions across Artex and the broader corporate environment.

To take a lead role in business integration, operational change, process improvement and the implementation of effective governance and controls across Artex North America and help deliver the operational strategy set by the Global COO.

1. Key Duties/Responsibilities

• Assist the Global COO in delivering the operational strategy for Artex North America (including Cayman & Bermuda ARS).

• Lead on design and delivery of target operating model (products, process, people, organisation, systems) a cross all Artex North America branches/domiciles , identifying where investment will be needed and governing the implementation of new operational processes, procedures and business solutions to ensure it is fit for purpose and meets all regulatory requirements.

• Assist and support the North America Executive in the strategic development and expansion of the Company.

• Develop, implement and monitor systems & procedures to ensure they are meeting operational KPIs and there is timely/accurate delivery of all required Management Information.

• Co-ordinate with all jurisdictions in the development of appropriate systems & procedures to ensure timely and accurate delivery of all required management Information & client service initiatives.

• Lead on insourcing, resourcing & operational process change across North America, tracking, measuring and communicating value creation.

• In conjunction with the Compliance function/representatives, develop risk, compliance and governance procedures to deliver a high-quality operating environment that meets internal policies and all current and future regulatory requirements, providing the business leadership with the information and controls required to run the business.

• Ensure North America functions operate within risk appetite, reporting breaches in accordance with the Risk Management framework. Support business and shared service departments in the monitoring financial risk related appetites through the provision of data and expertise.

• Lead and support the local operation leads across the North America branches in delivering operational and business objectives.

• Support the integration planning and implementation of all newly acquired businesses.

• Contribute to quarterly Executive Board Pack reports with particular emphasis on operational and systems developments.

• Assist Client Relationship and Business Development teams, providing operational support/input for servicing existing clients and/or responding to new business opportunities.

• Collaborate with our Gallagher corporate operations and functions to help coordinate changes to corporate core systems used by Artex.

• Act as a central point of contact for escalation of material operational issues across all North America offices & assist with resolution of critical operational challenges.

• Co-ordinate with all North America branches on Real Estate strategy and implement & monitor business resilience & crisis management planning.

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• Educated to degree level or equivalent
• Detailed knowledge of insurance products, services, classes of insurance including underlying legal principles and practices relating to risk within own role capacity desired
• Experience of liaising with a parent organisation and operating in a matrix management structure
• Strong problem-solving and analytical skills
• Proven ability to adapt and to demonstrate flexibility
• Willing to constructively challenge processes
• Strong people management, leadership, communication and organisational skills
• Ability to manage and motivate colleagues
• High levels of personal and professional integrity
• Self-motivated and accustomed to adhering to tight deadlines

Leading Self

• Leading Self - Focuses on how we lead ourselves and react to situations
• Integrity and Trust - Focuses on doing the right thing and taking personal responsibility

Leading Others and Relationships

• Builds Relationships and Networks - Focuses on building diverse networks and accepting differences
• Collaborates - Focuses on sharing, supporting and being inclusive to achieve mutually beneficial outcomes
• Communicates and Influences - Focuses on clear communication, influencing and negotiating

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.