Sr Customer Support Management Professional

Description

As a Sr Customer Support Management Professional here at Honeywell you will be responsible for managing and developing a Field Service Engineer (FSE) team ensuring that our customers receive exceptional service and support throughout their journey with us. Your role will involve developing and implementing strategies to improve customer satisfaction driving operational excellence and optimizing resource allocation. By effectively managing the customer support function at a senior level you will contribute to customer loyalty retention and business growth. Your leadership and expertise will play a crucial role in enhancing our reputation as a customer-centric organization.

You will report directly to the SPOT and Parts Leader and remotely work with FSEs near our Rosemont IL Duluth GA Fort Washington PA or Mason OH locations.

In this role you will impact leadership and team management customer satisfaction operational excellence cross-functional collaboration and business growth.

KEY RESPONSIBILITIES

• Lead and manage the customer support team to ensure exceptional service delivery and customer satisfaction.
• Develop and implement strategies to improve customer support processes and procedures.
• Collaborate with cross-functional teams to drive continuous improvement and enhance the customer experience.
• Ensure training plans for safety skills and new products for all FSEs are scheduled and completed in a timely manner.
• Monitor and analyze operations performance metrics to identify areas for improvement.

YOU MUST HAVE

• 3 years of proven experience in customer support management technologies and tools.
• Professional or Military experience in an engineering or technical field.
• Strong leadership and people management skills.
• Ability to work independently and manage multiple tasks.
• Ability to build and maintain strong relationships with customers and internal stakeholders.
• Ability to prepare reports using Power BI Excel Word and PowerPoint

WE VALUE

• Knowledge of Honeywell electrical mechanical and control system installation configuration and maintenance.
• Strong problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced and dynamic environment.
• Passion for delivering exceptional customer service.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary leading-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays. For more information visit: click here

The salary range for this position is ($95200.00 - $119100.00). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer including but not limited to the scope and responsibilities of the position the candidates work experience education and training key skills as well as market and business considerations.

The application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: November 20 2025.

Required Experience:

Senior IC