Senior Manager, Repair Services Engineer

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Repairs Engineering is responsible for ensuring the serviceability of Zebra devices internally and through outsourced partners.

Essential Duties and Responsibilities

• Manages a team of engineers and technicians with responsibility for staffing, performance
• management, coaching and development and execution against metrics. Takes strategic direction
• and translates it into tactical projects and assignments designed to execute the vision. Assigns work, coaches, develops and drives accountability for results with subordinate staff, through subordinate managers and supervisors. Establishes operational objectives and work plans, and delegates assignments to subordinate managers.
• Supports NPI (New Product Implementation) by ensuring readiness to service produces as they are released to market. Includes validation of the supplier's repair process, ensuring all regulatory approvals and/or certifications have been obtained, preparation of the Global NPI new product repair work instructions, ensuring all new tooling and equipment has been qualified/validated and training on new products for supplier Engineering group.
• Manages and standardizes productivity targets according to engineered time studies.
• Manages global department budget and CAPEX plan for global repairs.
• Benchmarks service business processes against best-in-class and drive implementation of best practices. Working on Engineering six sigma projects which will improve repair KPIs. Establishes and continues to evolve best in class processes in Engineering depots.
• ECN (Engineering Change Notice) - Implementation of ECN into the service engineering change management systems. ECN - Distribution of service engineering change management notes to the given distribution group prior to the ECN implementation.
• Design for service – works as part of a team to ensure serviceability is a key consideration in the design of new devices.
• Drives execution against targets for cost reduction and efficiency – MCPU (Materials Cost Per Unit) & LCPU (Labor Cost Per Unit) activities.
• Oversight and management of repair material recovery activities.
• Regular interface (some travel required) with Key Customers analyzing returns, recommending process improvement and overseeing improvement implementation.
• Acts as role model, resource and escalation point for the Repairs Services Engineering Team.
• May act as a repairs services engineer or test engineer on the most complex assignments, or when workload dictates. Involved in developing, modifying and executing policies that affect immediate operations and may also have company-wide effect
  

Job Requirements
Education: Bachelor’s degree in engineering or related discipline. Mechanical or electrical focus highly preferred

Work Experience: 12 years of experience including minimum 5 years as team lead / supervisor

Key Skills and Competencies

• Must be proficient in the use of MS Office including MS Access 97. Demonstrates advanced skills in Microsoft Excel and PowerPoint.
• Strong experience with process auditing
• Expertise in Engineering techniques – DOE, Time studies, productivity studies, VSM, etc.
• Intermediate to advanced systems knowledge in assigned functional area - Repairs. Working knowledge of how systems work together and functionality of systems upstream and downstream
• Can present data in a visually compelling format to help business stakeholders understand the issues, possibilities and recommendations. Requires the ability to influence, or gain acceptance from, others and convey complex information
• Presentation skills - intermediate required. Some formal training in public speaking / presentation skills preferred
• Experience presenting to Director and above audiences
• Experience leading a team to successful business outcomes through strong talent and performance management practices. Formal management training preferred.

Equal Opportunity Employer:

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [email protected].

Know Your Rights:

Conozca sus Derechos:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected] .

Pay Range:

$156,960.00 - $235,440.00 Annual

Incentive Compensation:

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 20% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards:

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .