Intake Specialist

Job Description

Job Description

Are you passionate about helping people? Is it important for you to go to work every day knowing that you're making a positive difference in someone’s life? Our DUI & Criminal Defense Law Firm based in Rolling Meadows, Illinois is growing fast and we’re ready to add an Intake Specialist to our team. We are looking for a Rockstar who has the right combination of telephone skills, empathy, and the ability to help potential new clients understand how to see a better future using our services. As the first person within our firm to speak to potential new clients, the Intake Specialist sets the tone for our firm’s outstanding customer experience!

About Us:

We help good people through hard times. At the Dohman Law Group, we fight every day to get our client’s life back on track after a DUI, traffic, or criminal offense.

We are a rapidly growing, dynamic and innovative DUI, traffic & criminal defense firm dedicated to providing personalized legal services to our clients who are looking for a new path forward.

Our name has been at the forefront of DUI and criminal defense throughout the Chicagoland area for more than 45 years. We know the community, the law, and the court systems of the area. We have been recognized as leading DUI attorneys, both locally and nationally. While we take pride in the reputation we have built, our passion for helping each and every one of our clients is what sets us apart from other law firms.

As we continue to expand our operations, we are seeking a motivated and detail-oriented self-starter to join our team as an Intake Specialist in a sales role.

Job Description:

As an Intake Specialist, you will be the initial point of contact for individuals seeking assistance from our firm with a DUI, traffic, or criminal matter. Our Intake Specialists provide our potential new clients the ultimate telephone experience. You will play a crucial role in assessing potential clients' needs, gathering essential information, and guiding them through the initial steps of the process. Your exceptional communication skills and attention to detail will ensure a smooth and efficient intake process, laying the foundation for successful client representation.

Responsibilities:

· Conduct initial consultations with prospective clients via phone, email, or video conferencing.

· Gather relevant information about clients' history, goals, and challenges.

· Assess potential clients' eligibility for various services offered by the firm.

· Educate clients about the firm's services and processes.

· Maintain accurate and detailed records of client interactions and case information in our case management system.

· Coordinate with attorneys and legal staff to schedule consultations and appointments.

· Follow up with clients to collect additional documentation and information as needed.

· Provide exceptional customer service and support throughout the intake process.

· Schedule qualified potential clients for private consultations with team members.

Requirements:

· Conveys confidence on the phone; sets the tone and the pace of the client phone call.

· Shows empathy to clients and puts them at ease during their difficult time.

· Treats a call at 4:30pm on Friday with the same care and compassion as one on Monday morning.

· Excellent organizational skills and attention to detail.

· Ability to multitask and prioritize tasks in a fast-paced environment.

· Proficiency with technology and virtual communication tools.

· Ability to work independently and collaboratively as part of a remote team.

· Previous experience in customer service, sales, or intake coordination preferred.

· Strong communication skills, both written and verbal.

· College degree or equivalent work experience.

· Fluent in English (Fluent in Spanish would be a plus).

Rewards:

· On target earnings: $55,000-$65,000.

o Base salary $50,000-55,000, plus bonus structure.

· Collaborative and inclusive work environment with opportunities for growth and advancement as the firm continues its growth.

· Health Insurance, 401k options, attractive vacation/sick time (10 days vacation, 5 days sick/personal days) plus PTO for holidays

· Professional development and training opportunities.

Location : Dohman Law Group – Rolling Meadows Office (1813 Hicks Road, Suite B, Rolling Meadows, IL 60008)

How to Apply:

If you are passionate about helping people through some of the most challenging periods of their lives and thrive in a fast-paced work environment, we want to hear from you!

Please submit your CV/Resume along with a cover letter which should tell us in 200 words or less why you are an excellent candidate for this position. CVs and cover letters should be emailed to [email protected] with Intake Specialist Applicant as the subject line.

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Company Description

We are a rapidly growing, dynamic and innovative DUI, traffic & criminal defense firm dedicated to providing personalized legal services to our clients who are looking for a new path forward.

Our name has been at the forefront of DUI and criminal defense throughout the Chicagoland area for more than 45 years. We know the community, the law, and the court systems of the area. We have been recognized as leading DUI attorneys, both locally and nationally. While we take pride in the reputation we have built, our passion for helping each and every one of our clients is what sets us apart from other law firms.

Company Description

We are a rapidly growing, dynamic and innovative DUI, traffic & criminal defense firm dedicated to providing personalized legal services to our clients who are looking for a new path forward.\r\n\r\nOur name has been at the forefront of DUI and criminal defense throughout the Chicagoland area for more than 45 years. We know the community, the law, and the court systems of the area. We have been recognized as leading DUI attorneys, both locally and nationally. While we take pride in the reputation we have built, our passion for helping each and every one of our clients is what sets us apart from other law firms.