Product Service Consultant

Diversified Services Network, Inc. (DSN) is seeking a full-time Product Service Consultant to join our team in Peoria, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

As Product Detect Consultant, you will have a significant impact on overall product quality and customer experience for Terrain technologies. This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems. With an emphasis in project management, internal and external relations.

Requirements

JOB RESPONSIBILITIES:

• Continuous Product Improvement
• Evaluate defect in production products
• Advance support for external customer
• Audit customer software and hardware configuration to enhance system performance

EDUCATION & EXPERIENCE REQUIRED:

• Bachelor’s Degree Computer Science, Mining Engineering or Mechanical Engineer AND 3-5 years of experience in NPI and CPI processes OR
• Associate’s degree with more years of relevant experience

REQUIRED SKILLS:

• Customer focus, problem solving, technical excellence
• Project management experience.
• Experience supporting technology in an industrial or production environment.
• Experience utilizing Azure, Linux, SQL Server, TCP/IP networking
• Familiar with schematics
• Technical Excellence: Product Support experience. Field experience is a plus, and mining experience will set you apart.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

SOFT SKILLS REQUIRED:

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Benefits

• 401(k)

• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more!