Arbitrator

Overview:

Cox Automotive is searching for a talented Arbitrator to join its team in Matteson, IL!. The Arbitrator will assist with reviewing customer complaints, vehicle condition reports to ensure fair and timely resolution of disputes arising from vehicle sales, and other tasks.

Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry.

This is a 5-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

Responsibilities:

Responsibilities of the Arbitrator:

• Review customer complaints and mechanic reports about vehicle condition
• Inspect vehicles to determine extent of repairs, if any, and authorize second opinion, if necessary
• Advise customers of Auction policy and the complaint and arbitration process, and facilitate the resolution/negotiation between the two parties
• Mediate disputes and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually acceptable solution and in an effort to keep vehicles sold
• Have awareness of and resolve after-sales problems, such as issues with title, mileage, frame damage, etc.
• Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.
• Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.
• Promote the Auction and its services with customers to gain additional business, including, but not limited to, post-sale inspections.
• Review customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations
• Interface with all departments involved in the complaint, including the fact-finding and investigative phases
• Screen and input all qualified vehicles for post-sale inspection
• Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
• Actively participate in support of all safety activities aligned with Safety Excellence
• Perform other duties as assigned by management

Minimum Qualifications:

Qualifications of the Arbitrator:

• High School Diploma or equivalent required.
• Minimum of 3-5 years of automotive-related experience or mechanical or body shop experience with complaint recording and resolution preferred
• Valid Driver’s License and safe driving record required
• Strong verbal, written communication, and organization skills required
• Effective report writing and composition skills preferred
• Working knowledge of federal and state laws regarding the arbitration of vehicles
• Regularly required to stand, walk, reach, talk, and hear
• Frequently required to stoop, kneel, crouch, squat, and climb
• Ability to lift 1-20 pounds
• Vision abilities required include close, distance, and color vision, depth perception, and the ability to adjust focus

Benefits:

• Comprehensive Benefits Package available based on eligibility
  • Medical, Dental, Vision
  • Short-Term Disability (STD)
  • Long-Term Disability (LTD)
  • Supplemental and Voluntary Life Insurance
  • 401(K)
  • Commuter Benefit Program

Requisition Disclaimer:

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at [email protected].

If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at [email protected]. Please include the job title in the subject of your email.

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