Technical Trainer Mobility Customer Services

**Job Family:** Customer Services **Req ID:** 484842 **Pioneering in America, from the first mile to the last. This is what drives us.** For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage and create a new quality of travel. Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world. **_"We're proud to be Great Place to Work® certified-a reflection of our commitment to creating an environment where innovation thrives and every voice matters. Apply today and be part of shaping the future with us!"_** **Position Overview:** Siemens Mobility is looking for an outgoing Technical Trainer who is passionate about helping others succeed. The role combines in-person and virtual classroom instruction, hands-on training in the shop or field along the railway for employees and customers in Field Service Maintenance, Mechanical Desk or other related roles. Success requires maintenance and computer/software skills, an ability to deliver engaging training as well as and ability to effectively manage multiple projects. This role can be based in our Chicago, IL; Wilmington, DE; or Washington DC locations. **What your day-to-day will look like:** - Facilitate engaging technical training primarily to field service maintenance technicians, customers, and related roles. - Collaborate with stakeholders, subject matter experts and instructional designer to support the identification of learner skill gaps and training needs. - Collaborate with instructional designer and/or external vendor partners to support the design and development of training courses and materials. - Use surveys to measure the effectiveness of courses you deliver. Analyze and report on survey results to inform continuous improvement decisions on training courses. - Provide support as a training SME to the Customer Success sales team, who sell our training services to Siemens' customer base. - Use various learning technology and applications to support our training initiatives, such as PowerPoint, MS 365 applications, MS Teams, SharePoint, etc. **To thrive in this role, you have:** **-** High School Diploma or GED. - Minimum of 3 years of electrical or mechanical maintenance or related experience in the rail or other technical maintenance industry. - Minimum of 1 year of experience either facilitating formal classroom training or providing informal on-the-job training. - Demonstrated basic proficiency with software, platforms and tools, including: o MS Office/365 (e.g., PowerPoint, Excel, Word, SharePoint, Outlook), o Video conferencing applications (e.g., Zoom or MS Teams), - Comfortable navigating online resources and resolving minor technical issues to ensure effective training delivery. - The ability to balance multiple initiatives/projects simultaneously. - The ability to build relationships and collaborate with colleagues, customers, subject matter experts, and external vendors to support our training initiatives. - Ability to travel approximately 30% in the US and occasionally to Canada, including overnight stays. The percentage of travel may vary depending on the candidate's location. **To set yourself apart from others, you have:** **-** Associate or bachelor's degree in a technical field. (e.g., Electrical or Mechanical Engineering Technology) - Certifications, such as Certified Maintenance & Reliability Technician (CMRT) or Certified Maintenance & Reliability Professional (CMRP), HVAC, brake systems, etc. - Exceptional problem-solving, critical thinking, and data analytical skills demonstrated through complex fault diagnosis in a maintenance environment. - Proficient to advanced skills with rail specific software, platforms and tools, including: o Work order and asset management platforms. (e.g., Maximo, SAP, etc.) o Remote fleet monitoring applications. (e.g. Railigent, HealthHub, Predix, etc.) - An understanding of Federal Railroad Administration (FRA), OSHA and other relevant federal, state, and local safety laws, regulations, and operating rules. - A desire to learn and grow your technical, training-related, software skills with course authoring, video editing and virtual simulation systems. **Physical Demands** This role requires the ability to perform work in both a classroom/office setting in an active rail maintenance workshop/field environment. **- Standing and Sitting:** Ability to stand for long hours while delivering classroom instruction or leading shop floor training. The role also requires the ability to sit for periods to complete administrative, course development, and computer work, etc. **- Mobility:** Must be able to frequently move between classrooms, offices, and operational rail environments (indoors and outdoors). This involves walking significant distances, including walking on uneven terrain or ballast, and occasionally navigating stairs or climbing onto and off of rail equipment or platforms safely. **- Lifting and Carrying:** Ability to occasionally lift and carry boxes of training materials, laptops, and small equipment weighing up to 50 pounds. **- Communication and Senses:** Must be able to effectively talk, hear, and use vision (including color perception and depth perception) to deliver clear instructions, observe learners in both quiet and noisy environments, read technical documents, and safely identify hazards. **- Work Environment Tolerance:** Ability to work periodically in industrial settings with exposure to typical maintenance conditions including noise, dust, and varying temperatures (extreme heat/cold outdoors). **- Safety and PPE:** Must be able to wear and use all required Personal Protective Equipment (PPE), including hard hat, safety glasses, safety vest, steel-toed boots, and hearing protection, during shop and field observations. **- Dexterity:** Sufficient manual dexterity and coordination to operate a computer keyboard, audio/visual presentation equipment, and potentially demonstrate the use of basic hand tools for illustrative training purposes. **- Travel:** Position requires the ability to travel by air and ground transportation. **Why you'll love working for Siemens!** - Freedom and healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1. - We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success. - We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment. - We are front-runners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact. - Solve the world's most significant problems - Be part of exciting and innovative projects. - Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list! - Employee perks and discounts in addition to our 401k match and generous Paid Time Off. **Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.** **\#LI-LS1** **\#LI-Hybrid** $82,212.00 $105,366.00 **Organization:** Mobility **Job Type:** Full-time **Category:** Customer Services