Senior Auto Insurance Claims Adjuster - Hybrid (Office/Remote)

Job Description

Job Description

Senior Auto Insurance Claims Adjuster – Hybrid (Office/Remote)

Are you passionate about problem-solving and delivering exceptional customer service? Do you thrive in fast-paced environments and want to grow with a company that truly values your skills? Join American Freedom Insurance Company (AFIC), a recognized leader in nonstandard auto insurance. As we continue to expand in Illinois, Indiana, Pennsylvania, Tennessee, and soon Texas, we’re seeking a dedicated Claims Adjuster who is ready to make an impact!

Position Location: Mount Prospect, IL (Hybrid - Home / Office)

Why Choose AFIC?

At AFIC, you’ll find a supportive, dynamic workplace where professional and personal growth are encouraged. We offer a collaborative, team-oriented environment, casual atmosphere, and competitive benefits—making AFIC a place where your contributions are recognized and valued.

Key Responsibilities

As a Sr. Claim Adjuster, you’ll be a lead worker in the Claim Department, helping staff and clients navigate the claim process, including complex losses:

• Investigate & Resolve Claims: Assess and resolve all types of auto claims with moderate supervision, focusing on coverage, liability, and damages
• Judgment & Decision-Making: Use sound judgment to analyze claim exposure and determine the best course of action
• Cost Control: Manage claim expenses while ensuring favorable outcomes
• Collaboration: Work closely with all parties involved in the claim process
• Process Improvement: Identify opportunities to enhance efficiency and effectiveness
• Timely Documentation: Document and communicate claims activity clearly and efficiently
• Train: Review the work of less experienced personnel and provide training as appropriate

What We’re Looking For

We're searching for a seasoned claims professional who is customer-focused and skilled in effective, cost-conscious claims handling. Ideal candidates will have:

• At least 3 years of experience in personal auto claim processing
• Strong problem-solving skills and attention to detail
• Proficiency with technology and excellent communication skills
• Spanish fluency is a plus
• A positive, team-oriented attitude and "street smarts"
• Superior skills in coverage analysis and negotiation
• Bachelor/Associate Degree a plus

What We Offer:

AFIC provides a comprehensive benefits package and the flexibility of a hybrid work arrangement:

• Competitive Salary: Rewarding your expertise and leadership
• Financial Security: 401K with up to a 6% company match
• Health & Wellness:
• Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans
• Discounted dental and vision coverage
• Access to telemedicine services
• Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
• Work-Life Balance: Paid time off, holiday pay, hybrid (Office/Home), normal 8 AM – 5 PM work schedule
• Career Development: Paid training, professional development, state licensing reimbursement, team meetings
• Employee Recognition: We celebrate work milestones to show appreciation for your contributions
• Positive Culture: holiday parties, business casual, employee referral bonus, many paid lunches and more!

If you're ready to grow with a company that values your experience and expertise, AFIC is the place for you. Apply today to become part of a team committed to delivering quality customer service and building a brighter future together.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

For more information about American Freedom Insurance, please visit

American Freedom Insurance Company (AFIC) is a midsized, profitable, and expanding nonstandard automobile insurance company doing business in Illinois, Indiana, Pennsylvania, Tennessee and Texas. We are looking for highly motivated, driven, and dedicated individuals to contribute in a fast paced, expanding organization.

Company Description

American Freedom Insurance Company (AFIC) is a midsized, profitable, and expanding nonstandard automobile insurance company doing business in Illinois, Indiana, Pennsylvania, Tennessee and Texas. We are looking for highly motivated, driven, and dedicated individuals to contribute in a fast paced, expanding organization.