Hotel Reservationist
Essential Functions: - Provide exceptional customer service to all internal and external customers.
- Provide clear communication and directions.
- Transfer guests call to the appropriate area they requested.
- Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
- Be able to learn the Opera system.
- Assist reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
- Coordinate with other departments to fulfill special guest request.
- Knowledgeable in all casino areas, marketing programs, safety and security.
- Notify housekeeping and maintenance of any reported problems with rooms and grounds.
- Answer questions regarding local area facilities and points of interest.
- Read and update the Front Desk Communication Log daily.
- Know and follow the hotel emergency procedures.
Required:
- High school diploma or general education degree (GED).
- Six months related experience and/or training or equivalent combination of education and experience.
- Basic computer and phone skills.
Schedule:
Full-Time; varies based on events and holidays and includes days, nights and weekends Salary:
Starts at $16.50/hr (Includes Premium Pay)
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