National Key Account Manager - eCommerce Solutions

Summary:

Expand and manage strategic key accounts, positioning Mondi as a leader and preferred partner for eCommerce packaging solutions. Drive growth with large national eCommerce customers across the Americas, coordinating all commercial activities to deliver sustainable, profitable results. In this role, you will have clear ownership of customer relationships, contracts, and performance outcomes. Based in our Romeoville, IL headquarters, this position offers virtual flexibility with travel.

Your Mission:

• Promote Mondi’s packaging solutions and position the company as a preferred eCommerce partner
• Lead commercial discussions, tenders, and agreements in line with Mondi’s pricing strategy
• Prepare and deliver value-based proposals focused on cost savings, efficiency, sustainability, and customer experience
• Build and maintain a strong opportunity pipeline; provide accurate volume and revenue forecasts
• Ensure disciplined contract implementation and follow-through on agreed terms
• Act as the primary contact for key accounts, ensuring fast, transparent, and solution-oriented communication
• Coordinate internal stakeholders to secure excellent service and delivery performance
• Monitor OTIF, quality issues, and complaints; drive root cause actions and communicate outcomes
• Understand customer pain points in fulfillment, automation, packaging efficiency, and sustainability
• Collaborate with technical teams to design and implement tailored packaging solutions; support trials and roll-outs
• Stay current on eCommerce trends, packaging innovations, automation, and sustainability requirements
• Track competitor offerings and pricing; share insights to support strategy and product development

Your Profile:

• 5+ years’ experience in Key Account Management / Strategic Sales, ideally in packaging, logistics, eCommerce, or FMCG
• Proven track record managing large national key accounts with complex structures and multi-site operations
• Experience working with major eCommerce players (e.g. large marketplaces, online retailers, parcel carriers, or D2C brands) is a strong advantage
• Strong commercial acumen with experience in negotiations, tenders, and long-term contracts
• Excellent communication, stakeholder management, and presentation skills
• Structured, data-driven, and execution-focused; able to convert opportunities into concrete, measurable results
• Comfortable working in an international, matrix environment and leading cross-functional teams without formal authority

Our Offer:

• $100K - $130K base salary plus bonus package.
• Full Medical, Dental, Vision, Life Insurance.
• 401k Retirement Savings Plan, fully vested and company match.
• An interesting job within the packaging & paper industry.
• Opportunities for professional growth

Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future.

Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.

Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities. Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.

Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address [email protected] to your “safe list” or address book.