Patient Access Manager

Job Description

Job Description

POSITION SUMMARY

The Patient Access Manager provides operational and leadership oversight for the Patient Access department and front-end revenue cycle functions within the hospital. This position is responsible for ensuring efficient, accurate, patient-centered registration and access services across a 24-hour operation.

The Patient Access Manager oversees staffing, registration quality, insurance verification, scheduling, financial counseling, point-of-service collections, patient throughput, and customer experience while ensuring regulatory compliance and revenue integrity.

This leader collaborates with clinical, financial, and operational departments to remove barriers to access, improve patient flow, optimize reimbursement, and deliver an exceptional patient experience.

Task Expectations:

Patient Access Operations Management

1. Direct daily operations of registration, admissions, scheduling, insurance verification, financial counseling, and related Patient Access functions.
2. Ensure continuous departmental coverage across all shifts and service areas.
3. Monitor productivity and align staffing with patient volumes and operational demand.
4. Identify operational barriers and implement corrective action.

Revenue Cycle Performance

1. Oversee registration accuracy, insurance verification, authorizations, and point-of-service collections.
2. Monitor registration quality metrics and implement action plans.
3. Identify and resolve registration and billing discrepancies.
4. Partner with Revenue Cycle leadership to improve reimbursement outcomes.

People Leadership & Workforce Management

1. Recruit, interview, onboard, and retain department staff.
2. Complete performance evaluations and competency assessments on schedule.
3. Manage schedules, payroll approval, attendance, and corrective action.
4. Develop employee goals and support career growth.

Financial & Operational Stewardship

1. Monitor department expenses and labor utilization.
2. Develop and report operational metrics and dashboards.
3. Analyze trends and recommend process improvements.
4. Participate in budget planning and resource allocation.

Quality, Safety & Regulatory Compliance

1. Maintain readiness for accreditation and regulatory requirements.
2. Monitor patient satisfaction and operational performance indicators.
3. Lead quality improvement initiatives.
4. Ensure department compliance with patient identification and safety practices.

Education:

• Associate degree required
• Bachelor's degree in Healthcare Administration, Business Administration, Finance, Public Health, or related field preferred.

Experience:

• Minimum three (3) years of progressive leadership experience in hospital Patient Access, Revenue Cycle, Registration, Financial Counseling, or related healthcare operations
• Minimum two (2) years of experience in patient registration, insurance verification, authorization, scheduling, or front-end revenue cycle functions

Experience managing 24/7 operations preferred. t