Inside Sales Coordinator

Summary of Role

The Inside Sales Coordinator will be responsible for driving sales support activities that strengthen customer relationships and enable the sales organization’s success. This role emphasizes quoting, opportunity follow-up, sales pipeline support, and partnership with outside sales representatives and the Director of Sales to achieve growth objectives. The Inside Sales Coordinator will also maintain and manage relationships with national dealers as well as foreign customers outside of North America.This position is proactive, organized, and highly responsive, able to engage with customers, qualify needs, and provide timely solutions.

Essential Duties and Core Responsibilities

• Develop and maintain strong relationships with customers, sales representatives, and dealer partners.

• Support the Director of Sales and outside sales representatives by joining discussions to identify the proper product solution and prepare a quotation.

• Proactively follow up on open quotations and opportunities, tracking progress in CRM.

• Serve as the primary liaison for national dealer accounts as well as foreign customers outside of North America, ensuring consistency in communication, quoting, and order support.

• Qualify customer requirements, identify appropriate product solutions, and collaborate with engineering on technical feasibility.

• Assist in territory management by organizing opportunities, monitoring pipeline activity, and ensuring follow-up with prospects.

• Provide timely and professional responses to customer phone and email inquiries, emphasizing solution-selling.

• Support sales campaigns, promotions, and targeted outreach to key accounts.

• Maintain accurate records of opportunities, quotes, and customer interactions in CRM/ERP systems.

• Collaborate with engineering, production, and service teams to align customer needs with company capabilities.

• Generate and interpret sales reports to track pipeline activity, quoting performance, and territory trends

• Contribute to continuous improvement in sales processes, reporting, and customer experience.

• Collaborate with Sales leadership on marketing activities to support overall sales initiatives.

Qualifications/Skills

• Bachelor’s degree preferred.

• 3–5 years of inside sales, sales support, or customer-facing experience in B2B/industrial markets.

• Strong understanding of Salesforce or other CRM/ERP systems and how they support sales processes.

• Ability to learn and communicate high-level technical equipment functions and options.

• Skilled at multi-tasking, prioritizing, and following through in a fast-paced environment.

• Outstanding interpersonal and communication skills with a professional, customer-first mindset.

• Strong written and verbal communication skills; confident phone presence.

• Self-starter with a proactive approach to problem solving and opportunity development.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Strong command of written and spoken English.

Core Capabilities

• Sales-driven mindset

• Proactive

• Organizational skills

• Strong communication skills

• Collaborative

• Ability to translate customer needs into solutions

• Strong technical aptitude

The Grieve Corporation is an Equal Opportunity Employer.

You should be proficient in:

• Customer Service
• Bachelor's Degree
• Territory Sales
• Business-to-Business (B2B)
• Outside Sales