Chief Operating Officer - Healthcare

Position Summary:

We are seeking an experienced and mission-driven Chief Operating Officer (COO) to lead and scale day-to-day operations across our organization. The COO will oversee clinical and non-clinical operations, drive performance metrics, lead strategic initiatives, and ensure exceptional care delivery across all locations and platforms. This person will serve as a key thought partner to the CEO and a culture-setter for the broader team.

Key Responsibilities:

• Lead operations across all clinical locations, virtual services, and corporate departments.

• Collaborate with clinical leadership to ensure smooth integration of care delivery and operational processes.

• Establish and scale systems, SOPs, and KPIs to ensure operational excellence, compliance, and efficiency.

• Partner with finance to manage budgets, optimize unit economics, and improve profitability.

• Oversee talent planning and performance management for field and central ops teams.

• Drive strategic initiatives related to growth, M&A integration, technology implementation, and expansion.

• Serve as a cultural leader who reinforces mission, accountability, and cross-functional collaboration.

• Ensure compliance with all state and federal healthcare regulations and payer requirements.

Qualifications:

• 10+ years of senior operational leadership experience, preferably in behavioral health, healthcare services, or multi-site care delivery.

• Proven track record scaling operations in a growth-oriented environment (PE-backed, VC-backed, or enterprise).

• Strong understanding of behavioral health models, payer landscape, and regulatory requirements.

• Exceptional leadership and communication skills; able to inspire and align diverse teams.

• Experience with healthcare compliance, EMR systems, quality initiatives, and patient experience metrics.

• Bachelor’s degree required; MBA, MHA, or related advanced degree preferred.