Universal Personal Financial Representative

Primary Responsibilities:

§ Open new member accounts

§ Handle beneficiary documentation

§ Support members in applying for all consumer loan applications

§ Evaluate and manage consumer loan applications, including sending approval and denial notifications as well as adverse action letters to members

§ Reach out to members regarding pending loans and coordinate the scheduling of final disbursements by adhering to our reach policies

§ Identify and leverage opportunities to market and cross-sell Vicinity Credit Union products and services to build strong member relationships

§ Welcome members as they enter the branch and guide them to the appropriate area of the credit union for their transactions (Lobby Management)

§ Execute tasks in compliance with Vicinity Credit Union’s policies, procedures, and applicable local, state, and federal regulations

§ Originate mortgage applications

§ Assist members in filling out payroll deduction and direct deposit forms and allocations and answering any direct deposit inquiries.

§ Process requests for redemption of U.S. Savings Bonds

§ Address any account related inquiries from members via phone, online chat, email, or in-person.

§ Comply with all privacy policies set in place to protect sensitive member information and utilize approved communication channels

§ Implement all sales and service policies and procedures to ensure a positive contribution to all branch audit reviews

§ Comprehend all Teller functions and responsibilities and be prepared to perform as a Teller when necessary

§ Handle notifications of deceased members

§ Provide coverage for other locations when there is a business need

§ Participate in training sessions assigned by management

§ Perform additional duties as directed by supervisor or management

§ Provide sales and service feedback to improve processes

§ Meet individual sales goals

Position Requirements:

Education and Experience:

§ High School diploma or equivalent is required

§ Minimum of 2 years of related credit union work experience, or equivalent experience in related field or a Bachelor degree or Associate degree preferred

§ Minimum 1-year loan granting and collection experience with a financial institution preferred

§ Bi-lingual preferred (Spanish).

Knowledge/Skill/Abilities:

§ Excellent math skills and basic accounting knowledge

§ Exceptional mathematical abilities and foundational accounting knowledge

§ Outstanding verbal and written communication skills

§ Capable of collaborating effectively with others and maintaining a positive work attitude

§ Dependable and possess a strong sense of integrity

§ Demonstrate proficiency in utilizing modern technology, including computers and calculators, essential for fulfilling required and various tasks

§ Self-motivated and proactive

§ Strong writing and verbal communication abilities are essential

§ Excellent member service capabilities

§ Familiarity with credit union practices and regulations

§ Detail-oriented with a high level of accuracy

§ Skilled in problem-solving and taking initiative

§ Consistently reliable

§ Proficiency in Spanish is highly preferred