Customer Service Coordinator

Responsive recruiter

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Employee discounts


• Health insurance


• Paid time off


• Vision insurance

Ultimate Autographs is where sports passion meets collectible perfection. We specialize in premium autographed memorabilia and bring fans closer to the game through exclusive products and experiences. We're looking for a detail-oriented and customer-focused communicator who can enhance customer loyalty programs, interact with customers, and collaborate cross-functionally to elevate every touchpoint of the customer experience.

The Customer Service Coordinator primarily handles customer inquiries, resolves issues, ensures a positive customer experience, and serves as a brand ambassador for the organization. They will assist in the launch of our customer support platform, update our knowledge base, manage our customer rewards/loyalty program, and provide assistance through various channels to provide clear communications and support to customers at all levels.

Your Playbook Includes :

• 
  Manage our Customer Support Platform: Act as the resident expert for our customer support platform (such as Help Scout) and ensure that all stakeholders are included and informed in a timely manner. This includes updating our knowledge base, FAQs, and self-help articles to help automate responses to common customer questions.


• 
  Manage our Customer Rewards Platform and Program (Yotpo) : Evolve existing Signature Rewards Club to deliver additional value and further the success of the platform and customer experience.


• 
  Answering Customer Inquiries: Quickly respond to questions about products, services, and company policies. This includes managing communications through phone, email and the UA website.


• 
  Resolving Customer Issues: This may involve addressing complaints, handling returns, troubleshooting technical problems, and investigating shipping/receiving concerns.


• 
  Identify Customer Feedback Trends: Suggest improvements such as product issues, shipping challenges, website confusion, etc.


• 
  Facilitate and Manage Customer Reviews : Build out our online customer reviews by sending out Facebook, TikTok and Google review links, reminders and incentives for customers to participate.


• 
  Monitor Social Media/Advertising Channels: Unify communication channels and coordinate across the marketing/social function ensuring customers receive helpful and up-to-date information. Engage positively on product posts to boost social proof and engagement. Monitor Facebook and Instagram ads for customer comments and respond to all positive and negative comments to maintain a strong brand voice.


• 
  Cross Functional Collaboration: Collaborating with shipping, receiving, on-air team, and warehouse operations to resolve customer questions/issues. Work across the marketing and HR teams to assist in specific promotions, programs, discounts, awards, and gifts for customers.


• 
  Conducting Customer Focus Interviews and Surveys : Uncover insights that will help us deepen customer relationships, refine our products, improve our rewards program, and drive business growth. Understand customer satisfaction, identify areas for improvement, and drive loyalty.


• 
  Develop Direct Mail Campaigns : Develop mailers/hand signed letters to new and existing customers to build brand loyalty and response.


• 
  Managing and Updating the Customer Journey : Learn what drives consumer attitudes & behavior to increase customer satisfaction.

Work Location: In-person, at our office in Burr Ridge, IL
Shift: Monday - Friday 9:00am-5:30pm

Why Join Our Team?

At Ultimate Autographs, we’re a tight-knit team fueled by a love for sports and a commitment to excellence. We don’t just sell memorabilia — we deliver authentic, unforgettable experiences to fans across the country. In this role, your passion for people, eye for detail, and ability to turn feedback into action will directly shape how our customers connect with their favorite teams and athletes. If you're looking for a place where your communication skills and customer-first mindset truly make an impact, this is it.

Compensation: $45,000.00 - $55,000.00 per year

Looking to start a career in the fast-paced world of sports memorabilia?

Ultimate Autographs is looking for hard-working professionals who are both passionate about their craft AND passionate about sports.

About Ultimate Autographs:

At Ultimate Autographs, our mission is to ensure every customer feels like a VIP, while providing 100% authentic autographed sports memorabilia.

Ultimate Autographs take pride in dealing with professional athletes and working ethically in all areas of the sports memorabilia industry. We want to ensure the highest quality and authenticity of each and every single item.

Ultimate Autographs caters to the needs of sports fans and collectors who are passionate about owning genuine memorabilia. We've been focused on growing our name within the sports memorabilia world, and most importantly, cultivating a team of great people who come to work each day excited about interacting with customers and like-minded fans!

The Ultimate Autographs Sports Memorabilia Mystery Box is the internet's most trusted, unique and sought-after sport memorabilia collecting experience! Collectors are able to purchase a box from a Mystery Box Series and experience the excitement of opening their box in comfort of their home or join the experience live during our daily shows streamed over several platforms on Facebook, YouTube and Twitch!

We are located just outside Chicago, IL in the town of Burr Ridge. We are only thirty minutes from downtown Chicago and less than twenty minutes from Downers Grove, La Grange, and Bolingbrook.