Technical Support Supervisor-1st shift

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

At Payment Technology, our mission is to be at the start of every transaction and to make it secure and simple. We also create contemporary payment and banking solutions for our digital age. As a one-stop shop, we produce and personalise hundreds of millions of payment cards every year and store their "digital twins" - mobile and digital. Would you like to actively shape the digital transformation with us?

JOB SUMMARY

The Production Supervisor oversees daily operations on the production floor to ensure efficiency, quality, and safety standards are met. This role leads a team of production employees, coordinates workflow, resolves issues in real time, and ensures production targets and deadlines are consistently achieved.

DUTIES & ESSENTIAL JOB FUNCTIONS

• Supervise and coordinate the daily activities of production employees to meet production schedules and quality standards.
• Monitor workflow, assign tasks, and manage labor to optimize efficiency and minimize downtime.
• Maintain a safe, clean, and organized work environment; enforce safety protocols and conduct regular safety checks.
• Provide on-the-floor coaching, direction, and feedback to production staff; assist in performance evaluations and disciplinary actions when necessary.
• Troubleshoot production issues, equipment breakdowns, or delays in coordination with maintenance and engineering teams.
• Ensure accurate reporting of production metrics, downtime, scrap, and other operational data.
• Lead start-of-shift meetings and communicate daily goals and expectations clearly to the team.
• Partner with Quality Assurance to uphold product standards and quickly address quality concerns.
• Support continuous improvement initiatives and encourage team engagement in problem-solving.
• Manage timekeeping, attendance, and basic administrative tasks for team members.
• Develop and execute daily production plans in alignment with overall schedules and priorities.
• Manage short-term staffing levels based on production forecasts, shift requirements, and workload variations.
• Oversee accurate and timely completion of shift reports, capturing key production data, downtime, quality issues, and safety concerns.
• Monitor and analyze key performance indicators—Safety, Quality, On-Time Delivery (OTD), and Output—to ensure operational targets are achieved.
• Ensure that in-process and final quality checks are consistently performed and documented.
• Promote and monitor the application of Lean Manufacturing tools and principles (such as 5S, Kaizen, Value Stream Mapping, and Standard Work) to eliminate waste, improve process efficiency, and sustain continuous improvement initiatives.
• Coordinate with the Supply Chain and Warehouse teams to ensure timely availability of raw materials and consumables.
• Lead or participate in Quick Response Quality Control (QRQC) sessions to promptly address and resolve production issues.
• Track and analyze hourly production performance to ensure alignment with established UPH targets.
• Oversee onboarding and training of new employees to ensure they understand safety, quality, and operational standards.

REQUIRED QUALIFICATIONS

• Associates degree required, bachelor’s degree preferred, or 5 years’ experience in manufacturing in lieu of degree
• At least three (2) years' supervisory experience in a manufacturing/production setting
• Strong understanding of production processes, workflow management, and safety regulations.
• Proven ability to lead and motivate a team in a fast-paced environment.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency with production systems, ERP software, and basic Microsoft Office tools.
• Ability to work flexible hours or shifts, including overtime, weekends, or holidays as required.

PREFERRED

• Associate’s or Bachelor’s degree is a plus.
• Experience in one of the following industries is a big plus - plastic cards, printing, bindery, and fulfillment.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Requires sitting at a desk in front of a computer screen for 8 or more hours per day.
• Requires visual acuity to operate a computer, read a computer screen, read policies and manuals
• Requires manual dexterity to operate a computer, phone, fax, scanner

The pay range for this position is $72,989-$80,455 and is eligible for an annual bonus. Benefits offered to eligible employees include, medical (PPO and HDHP with HSA), dental, vision, paid time off, paid holidays, 401K w/ employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance, pet insurance, legal, and more.

A look behind the scenes

JOB OFFER

Job Details

Job Title
Technical Support Supervisor-1st shift

Business Sector
Giesecke+Devrient ePayments America, Inc.
45925 Horseshoe Dr
Sterling
VA 20166

Requisition ID
26834

Location

Bolingbrook, IL, US

Career level
Experienced and Graduates

Job Type
Fulltime

Giesecke+Devrient ePayments America, Inc. endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (703)480-2300 or [email protected]. Giesecke+Devrient ePayments America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity