General claims adjuster

Job Description

Under moderate management, supervises a team of claims adjusters. Actively drives adjuster hiring and leads adjuster training. Actively manages assigned adjuster workloads and performance. Participates in compliance and best practice reporting. Demonstrates a thorough understanding of corporate policies and procedures.

Essential Duties & Responsibilities

• Uses various metric driven tools such as FOCUS, the Claim Operation Tool Kit to evaluate performance and identify problem areas in advance of them becoming service issues.

• Reviews findings with manager to jointly develop a plan for corrective action..

• Defines team goals and communicates those goals to assigned staff. Motivates people to perform at the highest level.

• Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which states are being handled.

• Communicates with clients, carriers and brokers in a professional, positive and proactive manner.

• Works collaboratively across all internal departments.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Minimum of 2+ years supervisor experience required

Experience managing team of 5+ adjusters

7-10 years overall experience within industry

Experience within:

Extensive Bodily Injury

General Liability

County and School District claim liabilities

Employment

Government

Police

Municipal

School

Litigation

Extensive knowledge in reading and understanding Coverage and interpreting policy

Experience working for a 3rd Party Administrator - TPA

Knowledge of accepted industry standards and practices.

Computer experience with related claims and business software.

Moderate in Excel

Experience and comfortable with presenting monthly

Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation