Customer Service Representative

Description

The customer service team is the end point for the customers, they speak and collaborate with them for order entry, tracking, customer support, issues and anything the customer might need. As a Customer Service Representative, you will assist both internal and external customers to facilitate general sales support including ordering, reporting and overdelivering a world class customer service experience.

The Customer Service Representative will be responsible for:

- 40+ calls/day

• Order entry and release for National Account orders

• Customer maintenance

• Client Satisfaction

• Reporting on metrics

Additional Skills & Qualifications

- 2 years of call center experience or high volume customer service from B2B

- Order Entry

- Industrial Manufacturing Industry

- Microsoft Outlook and Microsoft Teams

Soft Skills:

- Work on a team and collaborate well together

- Open minded to change and change of process

• Action Orientation: You make timely decisions and display a sense of urgency.

• Customer Service Oriented: You possess a drive to serve your “customers” and focus on responding promptly to project team needs.

• Follow Through: Your focus is on priorities, and you deliver against those without letting details fall through the cracks.

• Informing Others: You are an effective communicator passing information on to others to enable action.

• Performance Focus: You push yourself and others for results.

• Follow Through: You are focused on priorities and don’t let the details fall through the cracks.

• Organized: You assemble all necessary materials and information before starting a task.

Job Type & Location

This is a Contract to Hire position based out of Mount Prospect, IL.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Mount Prospect,IL.

This position is anticipated to close on Apr 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.