BDC Agent - Automotive

AUTOS OF CHICAGO
Arlington Heights, IL

Job Description

Job Description

Benefits:

  • Bonus based on performance
  • Company parties
  • Health insurance
  • Training & development
The BDC Agent is responsible for managing internet and phone leads, communicating with customers, and setting confirmed appointments for the sales team. This is a high-impact role directly tied to sales performance.

Key Responsibilities

  • Handle all incoming leads (internet, phone, text)
  • Respond quickly and professionally using VinSolutions
  • Set and confirm appointments for the sales team
  • Follow up with:
  • Internet leads
  • Missed opportunities
  • Previous customers
  • Maintain consistent communication with Sales Managers
  • Ensure all appointments are properly confirmed (no guessing)
  • Log all activity in CRM accurately
Daily Expectations

  • High volume of outbound calls and follow-ups
  • Fast response time on all new leads
  • Strong communication and persistence
  • Proper tracking of all customer interactions
Requirements

  • Previous BDC or call center experience preferred
  • Strong communication skills (phone, text, email)
  • Ability to handle objections and stay persistent
  • Organized and detail-oriented
  • Comfortable working in a fast-paced environment
What We Expect

  • No missed or ignored leads
  • Accurate appointment setting (no false confirmations)
  • Strong follow-up process
  • Daily accountability and performance tracking
Compensation

  • Base hourly pay + performance bonuses
  • Bonus based on:
  • Appointments set
  • Appointments shown
  • Deals closed
Why Autos of Chicago

  • High lead volume
  • Strong inventory and brand presence
  • Opportunity to grow and earn based on performance
Apply Today

If you are motivated, consistent, and know how to turn leads into appointments, we want you on our team.

Benefits:

  • Employee assistance program
  • Health insurance
  • Paid training
  • Professional development assistance
  • Referral program
Posted 2026-06-11

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