People Operations Associate

Company Overview:

Everything we do is for educators. We're partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students' lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience.

Position Summary

We're hiring a People Operations Associate to support and help scale our People function as we grow. Reporting to the Manager, Total Rewards & People Operations, this role will play a key part in executing and supporting People systems, employee lifecycle operations, and compliance work.

This is a hands-on, growth-oriented role, and we're looking for someone who is naturally curious, helpful, and proactive — the kind of person who notices gaps, asks questions, and jumps in to make things better.

Position Scope

Responsibilities

• Support and execute People systems work across the employee lifecycle, including configuring workflows, launching surveys and programs, supporting reporting, and enabling effective use of tools across the employee lifecycle.
• Assist with administration and effective use of our People technology ecosystem, including HRIS, performance, engagement, recognition, and compliance tools.
• Support job changes and other employee lifecycle updates, ensuring employee data remains accurate and systems are kept up to date.
• Manage and continuously improve onboarding and offboarding processes in partnership with the People team.
• Support ongoing compliance work, including policy acknowledgements, required trainings, audits, and documentation.
• Partner with the People team and cross-functional stakeholders to support reporting, audits, and data integrity.
• Regularly update internal People Operations resources on Sharepoint, ensuring documentation remains accurate and up to date.
• Help maintain compliance calendars, ensure deadlines are met, and escalate potential gaps or risks as appropriate.
• Ensure People Operations processes are documented, repeatable, and employee-friendly, and help identify opportunities to streamline or improve them.
• Jump in to support special projects across the People team as needed.

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• Experience supporting People Operations and/or HR systems in a growing organization; experience working in Tech or Saas preferred.
• Hands-on experience administering HR and People tools such as Rippling, Lattice, Awardco, and Traliant, or similar platforms.
• Experience working on a fully remote or highly distributed team, with comfort operating independently and collaborating asynchronously preferred.
• Strong attention to detail and comfort managing multiple systems and processes at once.
• A proactive, ownership-oriented mindset — you notice gaps, ask questions, and take initiative without waiting for explicit direction.
• Ability to work independently while knowing when to ask for input or escalate.
• Clear, thoughtful communicator who enjoys being helpful and responsive.
• Interest in growing your People Operations skill set and taking on increasing responsibility over time.
• Proven ability to maintain confidentiality and handle sensitive information with discretion.

At Follett Software, our people come first.
We're deeply committed to supporting the well-being, growth, and success of every Team Member. That commitment shows up in a thoughtfully designed, comprehensive benefits package that helps you thrive—at work and in life. Here's what you can expect:

• Fully remote work, giving you the flexibility to do your best work from anywhere in the continental U.S. (unless otherwise noted)
• Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
• Company-paid disability and life insurance , with the option to enhance coverage through voluntary plans
• Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
• Retirement savings with employer match, vesting every pay period
• Flexible Spending Accounts for healthcare and dependent care
• Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
• Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success

EEO

Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to, among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information.

Email: [email protected]

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