Counter Staff
- Stock coffee bar area with all items based on prescribed pars
- Pr ep and serve drinks in specified time while using standardized recipes
- Follow steps of service to provide a quality guest dining experience
- Ring to-go food and beverage items and properly handle payments with 100% accuracy
- Communicate orders to the kitchen and routinely checks order flow and progression
- Expedite food and ensure orders are prepared accurately and to company standards
- Assist in bagging of to-go orders
- Ensure proper sanitation standards are upheld by maintaining a clean and organized workstation
- Correctly audit and balance cash and credit card receipts as part of daily checkout procedures
- Assists in completing all opening, mid-shift, and closing procedures in a timely manner
- Maintain a high level of food , beverage , and menu knowledge to enhance guest experience
- Engage in professional and friendly communication with all guests ensuring all expectations are exceeded
- Display a sense of urgency to maintain the proper flow of service
- Responsible for meeting a strict adherence to guest’s allergy requirements
- Responsible for being a BRG ambassador by being flexible, proactive, and displaying a professional appearance at all times
- Maintain an open line of communication with FOH management staff during all service shifts
- Maintain an open line of communication with managers regarding ordering ; repair and maintenance needs ; and safety issues
- Assists F OH team members in guest service , cleaning, and organization as needed
- Be a pro-active problem solver by thoughtful ly identifying issues and communicating them to your manager
- Prior restaurant experience
- Open availability strongly preferred; weekend availability required
- Maintain all required health, sanitation , and alcohol service certificate s
- Ability to work in a fast-paced environment
- Interpersonal skills
- Genuine interest and commitment to providing sincere, positive, upbeat dining experience at all times
- Lift and move up to 10 pounds; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds
- Safely and effectively use all necessary tools, equipment, and cleaning chemicals
- Stand and walk for an entire shift, including moving safely through all areas of the restaurant which may include stairs, uneven, and/or slick surfaces
- Ability to bear exposure to hot and cold environments
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