Inbound Service Representative

Responds to customer calls for Bunn Managed Service. Manage activities required to fulfill customer requests for equipment installation and service.

Duties and Responsibilities

• Receives incoming customer correspondence via phone, email or fax for installation, calibration, service and preventive maintenance for beverage equipment
• Provide basic troubleshooting assistance in a call service center environment relating to BUNN's commercial beverage equipment
• Dispatches Bunn and 3rd party service providers to customer locations
• Creates service orders and documents all activities and communications associated with service events in service database
• Monitors dispatched service activities to ensure timely response and problem resolution
• Acquires and evaluates pertinent information to determine appropriate corrective actions to resolve customer service issues
• Contacts service providers to acquire cost estimates for service activities
• Communicates with customers and service providers in a professional manner via telephone, email and in written correspondence
• Participates in an after-hours and weekend, on-call rotation to respond to customer calls
• Acquires and maintains a working knowledge of beverage equipment operation and functionality
• Promotes the Bunn Quality Initiative through participation in Bunn Process Improvement Team
• Performs other assigned duties

Qualifications

• High School Diploma or equivalent, required
• Excellent communications skills, verbal and written
• Proper telephone etiquette and proficiency in basic computer applications
• Ability to work a flexible shift schedule, including on-call nights and weekends as needed to maintain high standards of customer services
• Highly motivated, goal oriented and organized
• Must have exceptional customer service skills and demonstrate a positive, team-oriented attitude

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Commute:

• Springfield, IL 62711 (Required)

Ability to Relocate:

• Springfield, IL 62711: Relocate before starting work (Required)

Work Location: In person